Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Passenger Services Supervisor role.
Rezi rewrites your resume against ABM US's job description. Free.
Tailor your resume to this Passenger Services Supervisor role.
Rezi rewrites your resume against ABM US's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Passenger Services Supervisor posting at ABM US — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Passenger Services Supervisor posting at ABM US — free, in seconds.
About the Role
This role involves supervising and supporting Wheelchair Attendants and Baggage Handler Agents, ensuring efficient operations, and maintaining high service standards within the airport environment.
Responsibilities
- Supervise and support Wheelchair Attendants and Baggage Handler Agents during assigned shifts.
- Lead daily shift briefings and communicate operational updates, safety procedures, and service expectations.
- Monitor employee attendance, punctuality, productivity, and overall performance.
- Coach, train, mentor, and develop team members to maintain high service standards.
- Assist with onboarding and training of new employees.
- Address employee concerns and escalate disciplinary matters as necessary.
- Promote a positive work environment focused on safety, teamwork, and customer satisfaction.
- Ensure passengers requiring mobility assistance receive courteous, professional, and timely service.
- Monitor service levels and staffing assignments to meet airline and customer demands.
- Assist with coordinating wheelchair requests during peak operational periods.
- Respond to passenger inquiries, complaints, and service recovery situations.
- Ensure compliance with ADA requirements and company service standards.
- Oversee baggage handling activities, including loading, unloading, transfer, and delivery operations.
- Monitor baggage handling performance to ensure timely processing and delivery.
- Investigate and document baggage-related incidents, delays, discrepancies, or service issues.
- Coordinate with airline representatives and operations teams to resolve baggage concerns.
- Ensure proper handling of priority, oversized, and special-service baggage.
- Coordinate staffing levels based on flight schedules, passenger volume, and operational needs.
- Maintain effective communication with airline partners, airport authorities, and internal departments.
- Monitor operational performance metrics and implement corrective actions when needed.
- Complete shift reports, incident reports, and operational documentation accurately and timely.
- Support irregular operations, flight delays, cancellations, and emergency situations.
Requirements
- At least 2 years of experience supervising employees.
- Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.
- MS Office (Outlook, Word, Excel) proficiency required.
- Valid Driver’s License and satisfactory driving record is required to operate company vehicles to and from customer work sites.
- Proven ability to handle confidential information with discretion.
- Detail-oriented with a high level of accuracy.
- Strong organizational, multi-tasking, and prioritization skills.
- Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
- Resourceful team player with a positive outlook and approachable demeanor.
Skills
- Supervision
- Team Leadership
- Communication
- Coaching
- Training
- Mentoring
- Customer Service
- Operational Management
- Problem-Solving
- MS Office Suite (Outlook, Word, Excel)
- Organizational Skills
- Multi-tasking
- Prioritization
Location
- San Francisco, Ca
Work Type
- Swing shift
- Weekend availability
Experience Level
- 2+ years of supervisory experience
Education Level
- High School Diploma or GED
Salary/Compensations
- $28/hourly rate
Benefits
- Comprehensive benefits package
About the Company
- ABM is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions.
- Over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient.
- ABM serves commercial real estate, aviation, education, mission critical, and manufacturing and distribution sectors.
- Over $8 billion in annual revenue and a blue-chip client base.
- ABM delivers innovative technologies and sustainable solutions.
- Committed to creating smarter, more connected spaces.
- ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.
- ABM: Driving possibility, together.
Equal Opportunity
- ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status.
- ABM is committed to working with and providing reasonable accommodation to individuals with disabilities.
- ABM participates in the U.S. Department of Homeland Security E-Verify program.
- ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military.