Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Service Ontario - Bilingual Customer Support Specialist (English & French) role.

Rezi rewrites your resume against Staples Canada's job description. Free.

Tailor your resume to this Service Ontario - Bilingual Customer Support Specialist (English & French) role.

Rezi rewrites your resume against Staples Canada's job description. Free.

Tailor my resume

Don't guess if your resume is good enough.

See how it scores against the Service Ontario - Bilingual Customer Support Specialist (English & French) posting at Staples Canada — free, in seconds.

Don't guess if your resume is good enough.

See how it scores against the Service Ontario - Bilingual Customer Support Specialist (English & French) posting at Staples Canada — free, in seconds.

Get my score

About the Role

Staples' strategic partnership with ServiceOntario offers essential government services in-store, enhancing customer experience. The Customer Support Specialist, employed by Staples, works with ServiceOntario systems to provide comprehensive service solutions, solve problems, and ensure customer needs are met.

Responsibilities

• Provide knowledgeable, consistent, and respectful service to all customers.
• Clearly communicate service details, fees, and eligibility, and de-escalate concerns with empathy, involving leadership when needed.
• Refer and warm-transfer customers to other departments or stakeholders and promote store-wide offerings.
• Maintain brand standards and perform merchandising tasks in the ServiceOntario lobby and offer promotional coupons when applicable.
• Complete Ground Control activities to ensure lobby readiness and customer satisfaction.
• Share knowledge and support team members through peer learning and training of new associates.
• Participate in store huddles, meetings, and complete all required training (including ServiceOntario modules).
• Adhere to all health & safety, asset protection, privacy, and policy protocols.
• Ensure customer data is handled securely and in compliance with privacy standards.

Requirements

• 1-2 years of prior customer service experience is required.
• Ability to communicate with customers effectively using a variety of mediums.
• Ability to plan, organize and prioritize to effectively serve customers in a fast-paced environment.
• Ability to work effectively with ongoing distractions is necessary.
• Attention to detail to ensure data and transaction accuracy.
• Proficiency with software such as Microsoft Office, database programs and the Internet to access and retrieve information, to prepare correspondence and reports and to conduct research.
• Backcheck will be required.
• Must be a minimum of 18 years of age at the time of hire.
• Requires regular computer use for extended periods throughout the work day.

Skills

• Customer service
• Communication
• Problem-solving
• Microsoft Office proficiency
• Database program proficiency
• Internet proficiency
• Bilingualism English/French (preferred/asset)

Location

• Retail store environment

Work Type

• Full-time
• Evenings
• Saturdays

Experience Level

• 1-2 years

Benefits

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs

About the Company

• Staples' strategic partnership with ServiceOntario brings the convenience of essential government services to our store locations.
• We value transparency in our hiring processes.
• Artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions.
• This posting is for an existing vacancy.