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About the Role
Support accurate customer order processing and coordinate procurement, planning, and shipping activities to meet customer requirements and support on-time delivery.
Responsibilities
- Process and update customer orders in the ERP system, verifying part numbers, pricing, quantities, delivery dates, and shipping requirements.
- Create, maintain, and update customer templates and related records to ensure accurate order processing.
- Provide customer order acknowledgments and status updates, and communicate changes or potential delays.
- Support procurement through purchase order processing, supplier follow-up, delivery confirmations, and material expediting.
- Support planning by reviewing material availability, tracking open orders and shortages, and coordinating production and delivery priorities.
- Coordinate with shipping on shipment priorities, customer requirements, documentation, and order completion.
- Prepare and maintain Excel and Power BI reports covering open orders, shortages, supplier deliveries, and on-time delivery.
- Maintain accurate ERP data and identify opportunities to improve workflows and reduce errors.
Requirements
- Strong organizational skills and attention to detail, with the ability to manage competing priorities.
- Clear and professional communication with customers, suppliers, and internal teams.
- Ability to identify discrepancies, resolve routine issues, and escalate concerns promptly.
- Ability to work independently and collaborate across departments in a fast-paced environment.
- Regularly required to sit for extended periods, use hands to operate a computer and office equipment, and communicate effectively via phone and email.
- May occasionally need to stand, walk, reach with hands and arms, and lift or move items up to 10 pounds.
Skills
- Proficiency in Microsoft Excel, including formulas, lookups, pivot tables, and data analysis.
- Working knowledge of Power BI for reviewing dashboards and supporting reports.
- Microsoft Excel/Power BI certification is a plus.
- Sage X3 or a comparable ERP system knowledge is a plus.
- Communication skills
Location
- Buffalo
Work Type
- Onsite
- Full-time
Experience Level
- 1 year of work experience in customer order processing, supply chain, procurement, planning, shipping, or a related area.
- Relevant internship or co-op experience
Education Level
- High School Diploma
- APICS/ASCM certification (CPIM, CSCP, or CLTD) is a plus.
Salary/Compensations
- $24–$28 per hour
- Monthly performance incentive
About the Company
- Power Drives, Inc. is a Buffalo‑based manufacturer specializing in custom‑engineered hose, tube, and fluid conveyance systems for a wide range of industrial and mobile equipment applications.
- Founded in 1946, PDI is known for delivering high‑quality, reliable solutions backed by strong engineering expertise and decades of industry experience.
- 2026 Buffalo's Business First Best Places To Work Finalist