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About the Role
The Chief Technology Officer provides enterprise-wide leadership for technology strategy, infrastructure, core systems, data architecture, project governance, and innovation. This role ensures that technology investments strengthen member experience, employee productivity, operational resilience, cybersecurity, and the credit union’s long-term strategic growth.
Responsibilities
- Lead technology architecture including infrastructure, key applications, data and project management to ensure technology capabilities support strategic priorities, regulatory requirements, operational needs, and member experience goals.
- Develop, maintain, execute, and adapt a comprehensive technology roadmap that directly supports the Strategic Plan, organizational goals, annual metrics, risk appetite, member experience priorities, and operational efficiency objectives.
- Develop and manage the technology operating and capital budgets, ensuring effective prioritization of investments, resource allocation, cost optimization, and measurable return on technology expenditures.
- Partner with the Member Experience team to identify technology-related service delivery friction and drive automation, workflow improvement, efficiency, and faster service delivery.
- Develop and champion comprehensive strategies for data-driven decision-making through robust data architecture, reliable reporting solutions, high-quality data governance, and accessible business intelligence tools.
- Design, maintain, secure, and continuously improve technology infrastructure to support business needs, strengthen operational resilience, optimize industry-leading security, maintain reliable service delivery, and drive operational efficiency.
- Maintain strong internal service support for all technology needs.
- Identify and implement technology solutions to support employee productivity and efficiency with focused training to support adoption.
- Continuously improve Charter Oak’s security posture in partnership with Risk Management and Information Security by proactively implementing security solutions, strengthening controls, supporting regulatory readiness, and safeguarding member and institutional data.
- Oversee enterprise technology disaster recovery capabilities, technology resiliency planning, testing, and recovery readiness to support business continuity objectives.
- Oversee key technology vendor relationships, contracts, service-level expectations, due diligence, implementation performance, and ongoing third-party risk considerations.
- Ensure all projects are strategically aligned, prudently scoped, properly approved, and sufficiently resourced with clear outcome-based metrics.
- Lead project resource capacity planning through the Project Management Office to support proper resource management and workforce planning.
- Develop and document project management governance and methodologies for consistent application.
- Orchestrate and lead large, strategic cross-functional projects to ensure ROI and objective outcome tracking.
- Ensure proper management and maintenance of all core business applications to maintain maximum uptime and optimize efficiency.
- Lead design, execution, and modification of data flows between systems and ensure efficient workflows and optimal data availability.
- Build and maintain seamless integration of systems through the best available tools and methodologies that optimize both security and operational efficiency.
- Monitor emerging technologies to identify, evaluate, recommend, and prioritize practical technology solutions.
- Cultivate key technology partners to support strategic implementation and member outcomes.
- Foster and support a culture of innovation throughout the organization to continuously improve member and employee experience.
Requirements
- Progressively responsible technology leadership experience, preferably in a financial institution or regulated environment.
- Demonstrated success leading infrastructure, core systems, integrations, data, cybersecurity partnerships, and enterprise projects.
- Strong vendor management and project governance experience.
- Ability to translate business strategy into practical technology plans.
- Excellent communication skills with executive, board, technical, and non-technical audiences.
- Reliable and secure technology operations.
- Effective execution of the technology roadmap.
- Measurable improvement in member and employee experience.
- Disciplined project delivery.
- Strong adoption of systems and tools.
- Improved data availability.
- Effective vendor performance.
- Clear alignment between technology investments and enterprise strategy.
- Innovative, proactive leader.
- Sound analytical and critical decision making capabilities.
- Well-developed interpersonal skills to communicate effectively with members, employees, and vendors.
Skills
- Technology strategy
- Infrastructure management
- Core systems management
- Data architecture
- Project governance
- Innovation
- Cybersecurity
- Budget management
- Data-driven decision-making
- IT infrastructure design
- Service support
- Employee productivity solutions
- Security posture improvement
- Disaster recovery planning
- Vendor relationship management
- Project management methodologies
- System integration
- Emerging technologies evaluation
Location
- Onsite
Work Type
- Full-time
Experience Level
- At least 5 years work experience in a financial institution
- A total of at least 10 years of total IT related experience
Education Level
- BS/BA Degree in Computer Technology, Business Administration or related field or equivalent
Benefits
- Paid time off
- Paid sick time
- Variety of health, medical, and supplemental insurance plans
- 401(k)-retirement plan with an employer match
About the Company
- Charter Oak
Equal Opportunity
- Equal Opportunity Employer Veterans/Disabled