Airline Account Manager For Prestigious International Airline in JFK Airport
Hallmark Aviation Services · NY, US
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About the Role
Hallmark Aviation is seeking a professional Airline Account Manager for a Prestigious International Airline at our New York (JFK) location. The Business Manager leads operational and administrative processes, coordinating with the airline client/station manager to meet high quality standards.
Responsibilities
- Provide hands-on supervision of the staff and delegate workload
- Provide direct customer relations support
- Ensure that account operates according to schedule and service level agreements
- Recruit, interview, and hire staff
- Oversee the long-term analysis of manpower needs, groom potential leaders
- Ensure cross training as well as provide new and refresher training for staff members
- Manage attendance records and ensure appropriate shift coverage
- Handle discipline and motivation issues
- Process promotion, demotion and termination paperwork
- Enforce safety, security, and grooming standards
- Administer performance reward programs
- Control the budget for labor costs and allocation
Requirements
- At least 18 years old
- English required
- Valid US work authorization
- Background Check required
- Fingerprinting required
- Drug Screen required before day of hire
Skills
- Proven leadership abilities
- Organizational skills
- Excellent interpersonal skills
- Coaching skills
- Counseling skills
- Self-driven focus on Customer and Client satisfaction
- Ability to excel under pressure of meeting extreme deadlines
- Ability to communicate effectively, both verbally and in writing
- Experienced in planning a roster and monitoring work schedules
- Able to solve daily problems and make quick decisions within the operation
- Flexible and able to promote positive attitudes from subordinates
- Computer Software (Word & Excel) experience
- Typing experience
- Ticketing experience
- Basic Math Skills: Adding, Subtracting, Division, and Multiplying
- Computer Literate
- Able to stand, bend, squat, reach, grasp and pick up items
- Occasional lifting of 23 kg
- Occasional lifting of 32 kg with assistance
- Reading & comprehension of reference materials, instructions, policies & procedures
- Professional demeanor
- Exceptional presentation
- Flexible schedule & availability
Location
- New York, NY (JFK)
Work Type
- Full-time
Experience Level
- 5 years airline experience preferred
- Minimum 4 years airline supervisor experience preferred
Education Level
- High School Diploma or G.E.D.
About the Company
- Hallmark Aviation is seeking a professional Airline Account Manager for a Prestigious International Airline.