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About the Role
The Client Services Associate provides exceptional office and mail services, delivering operational functions including mail processing, distribution, shipping/receiving, supply management, and front office support. This role ensures the highest level of service to clients and employees while maintaining a professional company image.
Responsibilities
- Provides 5-star customer service to all employees.
- Receives inbound mail/packages and sorts incoming mail.
- Manages outgoing mail/package transactions.
- Performs duties associated with shipping and receiving of materials.
- Notifies employees upon receipt of inbound deliveries.
- Distributes mail/packages to company personnel.
- Acts as point of contact for company personnel on mail/package inquiries.
- Performs daily key ops of convenience multi-function devices.
- Submits work orders for certain requests.
- Services and replenishes the barista, pantry, conference, kitchen, or meetings areas.
- Performs meeting room and conference room set ups.
- May perform building occupant moves within assigned facilities.
- Performs light maintenance and cleaning duties as assigned.
- Maintains the Business Service Center area in a neat and orderly fashion.
- Monitors level of office supplies on the floor, and replenishes and orders accordingly.
- Assists with copy/print orders and/or monitoring the copy/print equipment.
- Proactively seeks out additional work during downtime.
- Builds professional relationships with customers and other teams.
- Maintains professionalism and composure when interacting with all employees.
- Trains back-up and provides guidance on policies and procedures.
- Determines what additional support is needed when handling sensitive inquiries.
- Provides exceptional customer service to client.
- Provides reception or concierge (front of office) coverage as needed.
Requirements
- High School Diploma (or equivalent) required.
- Ability to work assigned work hours determined by manager.
- Required to maintain an overall professional appearance and attitude.
- Adhere to all policies and procedures required.
Skills
- Strong verbal and written communication skills.
- Excellent customer service skills.
- PC skills MS Office Suite experience.
- Ability to handle multiple tasks simultaneously.
- Good organizational skills.
- Working knowledge of MFD equipment.
- Knowledge and understanding of shipping/receiving procedures.
- Ability to comprehend instructions.
- Ability to work independently.
- Capable of completing projects.
- Ability to determine correct method and packing material.
- Ability to validate packing slips for accuracy of incoming and outgoing materials.
- Analytical abilities and aptitude in problem-solving.
- Superb written and verbal communication skills.
- Current knowledge or ability to learn computer-based systems required for functions of position.
Location
- Remote
- Onsite
Work Type
- Full-time
- Part-time
- Temporary
Experience Level
- 1+ years prior work experience preferred.
Education Level
- High School Diploma
Salary/Compensations
- $23—$25.50 USD
Benefits
- Career Growth opportunities.
- Learning & Development programs.
- Talent recognition programs.
- Paid Time Off (PTO).
- Bonuses for employee and client referrals.
- Medical, Dental, Vision.
- HCFSA, DCFSA, HSA.
- Commuter Transit and Parking Pre-Tax Plans.
- Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity.
- Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance.
- Group Home and Auto Insurance.
- EAP, Short Term Disability, Life Insurance.
- Education Discounts.
- 401k w/ matching.
- Entertainment Discounts.
About the Company
- SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
- Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
- Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
- At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
Equal Opportunity
- SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
- SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.