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About the Role

This role involves performing basic to moderately complex banking transactions, delivering high service levels, processing transactions accurately, resolving inquiries, and performing account maintenance. You will actively assist customers, pay close attention to detail, and offer referrals for additional products and services.

Responsibilities

Performs routine teller transactions and works directly with clients.
Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines.
Assists customers with account reconcilement, copies of statements and checks, orders checks, account closures, address changes, stop payments, debit card maintenance, and safe deposit box entrances.
Assists at other branches as needed.
Provides exemplary customer service both in person and over the phone.
Represents the Bank to the customer both in conduct and attire in a courteous and professional manner.
Responds to inquiries accurately, promptly, and efficiently.
Identifies additional customer needs and make recommendations through proactive conversations with customers.
Defines features and benefits or products and services, as well as providing customers with information on rates, services charges, fees, and restrictions and other related information.
Educates customers on banking technology, such as mobile and online banking.
Responsible for maintaining and balancing a cash supply for transactions performed.
Adheres to all cash handling policies and procedures and balances cash at the end of each shift.
Reviews customer transactions for red flags and fraudulent items.
Maintains an awareness of criminal scams used against banking customers.
Refers customers to Branch Management and the proper departments for issues that cannot be resolved at the teller line.
Assists in the opening and closing of the branch, following established security procedures.
Gathers data and processes various reports and forms to ensure compliance with Bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering and regulatory compliance programs.
Assists with branch audit functions as requested.
Completes required compliance by assigned due dates.

Requirements

High School Degree or GED required.
Additional experience may be considered in lieu of degree.
Minimum of 1 year experience in a banking environment with basic knowledge of bank deposit products and services preferred.
1 year in customer service and cash handling experience in a customer facing role required.
Excellent interpersonal skills, attention to detail, and customer service.
Ability to work independently and collaborate effectively as a team member.
Ability to make decisions using information available.
Basic knowledge of Bank deposit products and services.
Ability to understand customer loan requests and make appropriate referrals.
Ability to understand customer requests for additional services and make appropriate referrals.
Ability to make customers aware of additional products and services and make appropriate referrals.
Knowledge of applicable Bank policies and procedures.
Regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
Occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
Occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision.

Skills

Customer Service
Cash Handling
Interpersonal Skills
Attention to Detail
Teamwork
Decision Making
Banking Transactions
Account Maintenance
Referral Skills
Compliance
Mobile Banking
Online Banking

Location

On-site

Work Type

Full-time

Experience Level

1 year experience in customer service and cash handling
1 year experience in a banking environment

Education Level

High School Degree or GED

Salary/Compensations

$20.00-$25.00
Eligible for Retail Incentive Plan

Benefits

Medical, prescription, dental, and vision coverage for employees and their eligible family members
Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
Health Savings Account with employer contribution
Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
401(k) and Roth 401(k) with company contribution
529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
Supplemental Health plans, Voluntary Legal and Identity Theft Services
11 paid holidays, paid Sick days, up to 25 paid vacation days, and 16 hours of paid volunteer time
Free personal checking and savings account
Discounted rates on primary residence loan with $0 origination fees

About the Company

Mechanics Bank values connection, partnership, long term relationships and working together in person.

Equal Opportunity

Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
To learn more about Mechanics Bank’s California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit California Privacy Policy for Prospective Employees | Mechanics Bank