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About the Role

Empower your career, be supported by a global community, and reimagine what's possible with Capgemini. Help leading organizations unlock technology's value and build a more sustainable, inclusive world.

Responsibilities

Provide day-to-day technical and operational support for enterprise systems and API gateway platforms.
Support API consumers throughout their lifecycle, including onboarding, integration, connectivity, testing, deployment, and post-production support.
Diagnose and resolve API and platform-related issues including connectivity, authentication, authorization, performance, latency, availability, and integration failures.
Manage and troubleshoot SSL/TLS certificates, certificate chains, keystores, truststores, and mutual TLS (mTLS) configurations.
Monitor system and API health using Splunk and Dynatrace, leveraging logs, traces, dashboards, alerts, and other monitoring data.
Manage and coordinate production incidents, ensuring timely investigation, escalation, communication, and resolution.
Troubleshoot non-production issues impacting consumer development, integration testing, deployment, and release readiness.
Track incidents and support requests through their lifecycle, ensuring prioritization, ownership, escalation, follow-up, and closure.
Collaborate with application, infrastructure, network, security, middleware, and API teams to resolve complex cross-platform issues.
Maintain and continuously improve operational documentation, troubleshooting guides, support procedures, runbooks, and knowledge-base articles.
Review security and vulnerability reports and coordinate remediation efforts.
Participate in scheduled releases, implementation activities, and production support.

Requirements

Strong experience in enterprise application, middleware, API, or production support environments.
Hands-on experience supporting API Gateway / API Management platforms.
Strong understanding of REST APIs, HTTP/HTTPS, API communication, and web-based integration technologies.
Experience troubleshooting authentication and authorization issues within API environments.
Hands-on understanding of SSL/TLS, digital certificates, certificate chains, keystores, truststores, and mutual TLS (mTLS).
Strong experience with Splunk for log analysis, troubleshooting, monitoring, and operational support.
Experience using Dynatrace for application/API monitoring, performance analysis, dashboards, traces, and alerts.
Strong troubleshooting skills across connectivity, configuration, availability, and performance-related issues.
Experience working within structured incident management and production-support processes.
Ability to coordinate issue resolution across multiple technology teams and communicate effectively with both technical and business stakeholders.
Strong documentation skills, including creation and maintenance of runbooks, troubleshooting guides, and operational procedures.
Experience supporting production and non-production environments in a large enterprise setting.
Experience with IBM products and technologies, particularly within API, middleware, or integration environments.
Experience working in large, complex enterprise or financial-services environments.
Familiarity with vulnerability management and security remediation processes.
Understanding of ITIL-based Incident, Problem, and Change Management processes.
Experience supporting business-critical platforms with defined availability and operational requirements.

Skills

API Gateway / API Management
REST APIs
HTTP/HTTPS
SSL/TLS
Digital Certificates
Keystores
Truststores
Mutual TLS (mTLS)
Splunk
Dynatrace
Troubleshooting
Incident Management
Production Support
Documentation
Runbooks
IBM products and technologies
Vulnerability Management
ITIL

Location

United States
Canada

Work Type

Full-time

Experience Level

Strong experience in enterprise application, middleware, API, or production support environments
Hands-on experience supporting API Gateway / API Management platforms
Experience troubleshooting authentication and authorization issues within API environments
Hands-on understanding of SSL/TLS, digital certificates, certificate chains, keystores, truststores, and mutual TLS (mTLS)
Strong experience with Splunk
Experience using Dynatrace
Strong troubleshooting skills
Experience working within structured incident management and production-support processes
Experience supporting production and non-production environments in a large enterprise setting
Experience with IBM products and technologies
Experience working in large, complex enterprise or financial-services environments
Familiarity with vulnerability management and security remediation processes
Understanding of ITIL-based Incident, Problem, and Change Management processes
Experience supporting business-critical platforms with defined availability and operational requirements

Salary/Compensations

70000 to 90000

Benefits

Paid time off based on employee grade (A-F): Vacation: 12-25 days
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs

About the Company

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
It is a responsible and diverse group of 340,000 team members in more than 50 countries.
With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.
It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Equal Opportunity

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace.
Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.
We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment.
All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.