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About the Role
Be part of a practice at the forefront of cutting-edge cancer care and advanced treatments. Access opportunities for professional growth and continuing education. Work alongside a collaborative and compassionate team of experts dedicated to making a difference. Enjoy the convenience of multiple locations throughout the Capital Region. Contribute to groundbreaking clinical trials that shape the future of oncology care. Discover your career potential with a practice dedicated to excellence and innovation.
Responsibilities
- Schedules new patient consult appointments, genetic consult appointments, new to office appointments, and labs.
- Obtains appropriate medical records in an efficient and timely manner.
- Answers all incoming calls and directs calls to appropriate personnel if needed.
- Serves as a liaison between patient and medical staff.
- May be designated as lead, with responsibilities including orientation, training, and assignment of work to lower-level employees.
- Supports and adheres to the New York Oncology Hematology Compliance Program, to include the Code of Ethics and Business Standards.
- Assesses callers’ needs and directs to appropriate personnel if needed.
- Obtains and communicates messages in an accurate and timely manner.
- Utilizes a right fax to obtain new patient referrals and medical records for new patients.
- Relabels faxes appropriately and addresses each in order based on priority.
- Utilizes and navigates MachForm on-line new appointment requests from both prospective patients as well as referring physicians.
- Creates a new account and inputs all correct and appropriate patient demographics, insurance information, PCP, and referring provider.
- Schedules/cancels/reschedules new patients in the correct computer system in accordance with physician and/or office guidelines.
- Updates the new patient referral tracker.
- Understands providers schedules/templates and schedules appropriately in designated consult slots.
- Obtains all necessary and appropriate medical records for new patients.
- Ensures documents saved become attached in the correct accounts.
- Documents all communication between the patient and/or record requests within the chart via scheduling notes.
- Reaches out to providers via chart message/email/phone to discuss records and diagnoses to ensure appropriate and adequate scheduling.
- Reports to sites to meet with providers to discuss availability for consult appointments if needed.
- Mails all appropriate new patient paperwork, welcome letter, and site directions to all patients verified mailing address.
- Initiates a conversation between the patient and a Patient Benefit Representative for financial counseling/insurance questions if requested.
- Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
- Follows policies and procedures to contribute to the efficiency of the role as a New Patient Coordinator.
- Provides guidance and assistance with the direction of daily work to junior level staff.
- Communicates to patients regarding surgeries, tests, and images.
- Inquires about specific dates and providers performing surgeries and tests to ensure all appropriate records are obtained prior to their consultation.
- Basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes to understand specific diagnoses and scheduling accordingly.
Requirements
- High school diploma or equivalent required.
- Knowledge of medical terminology and work in an office setting is preferred.
- Must have excellent communication skills, written and verbal.
- Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies.
- Occasionally lifting files or paper weighing up to 30 pounds.
- Requires manual dexterity sufficient to operate a keyboard, postage meter, telephone, copier/fax machine, and other such office equipment.
- Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
- It is necessary to view and type on computer screens for prolonged periods of time.
Skills
- Technical and Functional Experience
- Adaptability
- Sound Judgment
- Work Commitment
- Quality Commitment
Location
- Multiple locations throughout the Capital Region
Work Type
- Office environment
Education Level
- High school diploma or equivalent required
Salary/Compensations
- $19 - $24 per hour
About the Company
- A practice at the forefront of cutting-edge cancer care and advanced treatments.
- Dedicated to excellence and innovation.
- Offers opportunities for professional growth and continuing education.
- Collaborative and compassionate team of experts dedicated to making a difference.
- Contributes to groundbreaking clinical trials that shape the future of oncology care.