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About the Role
The Patient Services Representative (PSR) is responsible for all administrative functions of the practice, serving as a key point of contact for patients. The ideal candidate is friendly, organized, detail-oriented, and committed to providing a high-quality patient experience.
Responsibilities
- Manage patient check-in and check-out processes.
- Handle patient pre-registration, including account creation and verification of demographics and insurance.
- Schedule appointments for office visits, procedures, surgeries, and diagnostic testing.
- Answer patient phone calls and respond to inquiries.
- Obtain necessary prior authorizations from insurance providers.
- Process requests for release of medical records.
- Greet patients, collect payments, and ensure medical records are accurate.
- Provide patients with visit summaries and coordinate referrals.
- Navigate multiple computer systems, including electronic medical records (EMR).
- Document patient communication concisely and accurately.
- Manage inquiries for surgical consultations and subspecialist services.
- Provide patients with clear pre-operative instructions and ensure medical clearance.
- Maintain complete patient medical records, including OBGYN histories and results.
- Complete forms and process release of records requests.
- Adhere to PHI and HIPAA regulations.
- Communicate with clinical staff and physicians.
- Perform administrative duties such as faxing, filing, and data entry.
Requirements
- 1-3 years of experience in clinical support, scheduling, call center, or other administrative role within a healthcare setting, preferably in an OBGYN or women’s health environment.
- Exceptional communication and interpersonal skills to support patients with sensitivity and empathy.
- Proficiency with phone and computer systems, including electronic health record (EHR).
- Strong organizational skills and keen eye for detail.
- Ability to adapt to an ever-changing healthcare field.
Skills
- Patient interaction
- Administrative support
- Scheduling
- Phone systems
- Computer systems
- Electronic Medical Records (EMR/EHR)
- Prior authorizations
- Medical records management
- HIPAA compliance
- Communication
- Interpersonal skills
- Organization
- Detail-oriented
Location
- Onsite
Work Type
- Full-Time
Experience Level
- 1-3 years
Education Level
- High school diploma or equivalent
- Associate's degree preferred
- Bachelor's degree preferred
Salary/Compensations
- $18.00–$21.00 per hour
Benefits
- 401(k) retirement plan
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off
- Company matching for 401(k)
About the Company
- UBMD Obstetrics & Gynecology is a healthcare organization that recognizes and values employee expertise, attention to detail, and commitment to excellence.
- The company invests in employee success with opportunities for professional development and career growth.
- They foster a supportive team culture built on collaboration, trust, and continuous improvement.
Equal Opportunity
- UBMD Obstetrics & Gynecology is an Equal Employment Opportunity (EEO) employer.