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About the Role

The Huntington Salesforce Center of Excellence (COE) team is seeking an experienced Senior Service Delivery Manager to lead delivery teams responsible for the design, build, deployment, and support of Salesforce-related applications. The ideal candidate will have experience with strategic planning, funding, prioritization, resource planning/management, and delivery of full-stack technology products and services.

Responsibilities

• Direct responsibility for end-to-end Salesforce technology project execution based on Agile methodology.
• Ensure team delivers on-time and high-quality results.
• Evaluate delivery plans; identify and proactively reduce and remove roadblocks.
• Direct responsibility for resource planning, recruitment, and management for technical team members including Technical Lead, Developer, and Quality Assurance roles.
• Establish delivery execution model which leverages onshore and offshore resources.
• Continually align staffing plans to deliverables and budgets; adjust technical team resources to meet upcoming delivery targets and budget modifications.
• Build high performing teams by establishing goals and through regular coaching track progress with career plans.
• Partner with line of business and IT partners to develop technology strategy for capabilities assigned to delivery teams.
• Partner with delivery peers to coordinate release plans and day-of release activities.

Requirements

• Bachelor's Degree.
• Minimum of 7 years of related experience managing technical teams.
• 4+ years of delivery experience focused on the Salesforce platform including one or more of the following: Sales, Service, Marketing, Financial Services, Agentforce, and Data Clouds.
• Exceptional communication and interpersonal skills are required for interacting and collaborating with architects, technical leads, developers, analysts, peer delivery leaders, and business staff throughout the organization.
• Strong organizational skills with demonstrated ability to instruct a high-performing team, work with partners to set and meet business service level agreement levels, and plan and deliver work to expectations.
• 5+ years of experience in large scale, enterprise organizations.
• 5+ years of experience executing delivery based on Agile methodology.
• Experience with modern data architecture and integration approaches, particularly service-oriented and event driven architecture concepts.
• Experience with MuleSoft or similar integration platforms.
• Experience providing shared services to multiple teams.
• Experience in Financial Services industry or with financial applications.

Skills

• Salesforce
• Agile methodology
• Communication skills
• Interpersonal skills
• Organizational skills
• Modern data architecture
• Integration approaches
• Service-oriented architecture
• Event driven architecture
• MuleSoft
• Shared services

Location

• Office

Work Type

• Office
• Hybrid
• Remote

Experience Level

• Senior
• 7+ years managing technical teams
• 4+ years Salesforce delivery experience
• 5+ years enterprise experience
• 5+ years Agile experience

Education Level

• Bachelor's Degree
• Salesforce Administration certifications preferred

Salary/Compensations

• 93,000.00 - 189,000.00 USD Annual

Benefits

• Health insurance coverage
• Wellness program
• Life and disability insurance
• Retirement savings plan
• Paid leave programs
• Paid holidays
• Paid time off (PTO)

About the Company

• Huntington is an Equal Opportunity Employer.
• Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
• Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Equal Opportunity

• Huntington is an Equal Opportunity Employer.