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About the Role
Lead a portfolio of self storage facilities across the Northeast, taking full accountability for operations, financial performance, and people. Serve as the owner's trusted partner and the leader store managers rely on, protecting and growing the value of commercial real estate assets.
Responsibilities
- Drive financial results by building and owning annual budgets, reviewing monthly cash flow, and explaining variances to owners and leadership.
- Partner with owners, serving as their primary liaison, leading owner meetings, and delivering clear performance reporting.
- Lead and develop teams by hiring, coaching, evaluating, and developing store managers.
- Audit and protect assets by inspecting sites, auditing leases and records monthly, and ensuring accountability to company policies.
- Manage budgets for every store, including review with CEO, COO, and presentation to owners.
- Conduct monthly cash flow reviews with owners, including variance analysis.
- Oversee revenue management, including rent increases, competitor surveys, and market monitoring.
- Set and track store-level marketing goals each budget cycle.
- Ensure delinquency and lien/auction compliance at every store.
- Approve weekly invoices and oversee expenses across the portfolio.
- Conduct site inspections covering curb appeal, unit condition, maintenance, and vendor work.
- Manage talent through recruiting, onboarding, annual evaluations, and performance management in partnership with HR.
Requirements
- Multi-site or area-level leadership experience in self storage, property management, or multi-unit retail/hospitality.
- Financial fluency, including reading P&Ls and cash flow statements and acting on the information.
- Budgeting, marketing, and customer service experience.
- Owner- and client-facing poise, with confidence in presenting results and handling difficult conversations.
- Strong Excel and business writing skills.
- Ability to quickly learn property management software.
- Sound judgment for solving non-standardized problems.
- Integrity and discretion with confidential information.
- High school diploma required.
Skills
- Excel
- Business writing
- Property management software
- Budgeting
- Marketing
- Customer service
- Financial analysis
- Leadership
- Team development
- Performance management
- Revenue management
- Auditing
Location
- Northeast
Work Type
- Full-time
- Some weekend and after-hours work
Experience Level
- Multi-site or area-level leadership experience
Education Level
- High school diploma
- Degree a plus
- Accounting background a plus
- Financial analysis background a plus
Benefits
- Mileage reimbursed (personal vehicle)
- Training program
- Annual classes
- Industry events
About the Company
- Universal Storage Group is an Equal Opportunity Employer.
Equal Opportunity
- Reasonable accommodations are available to enable individuals with disabilities to perform essential job functions.