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About the Role
Loop is hiring a Senior Platform Engineer to build, improve, and simplify the company's platform, making it easier for engineers to operate independently. This hands-on role involves influencing technical direction, building infrastructure, improving delivery workflows, and investigating production behavior. The engineer will also help shape how engineers and AI agents work within the engineering environment.
Responsibilities
- Build a platform that helps engineers help themselves.
- Build self-serve workflows for infrastructure provisioning, service shipping, and failure recovery.
- Improve CI/CD pipelines, deploy checks, progressive delivery, and automated rollback.
- Simplify infrastructure and make production changes safer and easier to recover from.
- Change the AWS and Kubernetes environment by creating a prioritized plan.
- Strengthen observability, alerting, SLOs, and capacity planning.
- Improve tooling, environments, and access boundaries for agent-assisted engineering.
- Partner with security colleagues to control permissions, secrets, and consequential actions.
- Track down performance and reliability issues across application code, containers, databases, networking, and cloud services.
- Share thinking, document decisions, and coach teammates.
- Join platform on-call and incident response.
Requirements
- 5+ years of experience in platform engineering, DevOps, SRE, or related infrastructure work, or equivalent demonstrated depth.
- Deep, hands-on Kubernetes experience, including configuration, secrets, deployment, scaling, and production troubleshooting.
- Experience building and operating AWS infrastructure for production systems with meaningful traffic and availability requirements.
- Strong infrastructure-as-code and CI/CD experience, including Terraform and GitLab CI or comparable tools.
- An observability mindset, with experience using metrics, logs, traces, and alerting to understand system behavior.
- Ability to write, read, debug, and maintain automation and tooling, and investigate problems across application and infrastructure boundaries.
- Examples of making delivery safer, reducing operational toil, or enabling engineers to work independently.
- Clear written communication and experience leading technical work across teams without relying on formal authority.
- Experience with cloud security, least-privilege access, secrets management, SOC 2, or GDPR is especially useful.
- Application performance tuning, PHP/Laravel, database operations, and infrastructure for AI agents are additional strengths.
Skills
- Kubernetes
- AWS
- Terraform
- GitLab CI/CD
- Datadog
- Linux
- PHP/Laravel
- Observability
- Infrastructure-as-code
- CI/CD
- Cloud security
- Least-privilege access
- Secrets management
- SOC 2
- GDPR
- Application performance tuning
- Database operations
- AI agents
Location
- Remote
Work Type
- Full-time
Experience Level
- Senior
Salary/Compensations
- $160,000 - $200,000 a year
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible PTO
- Company holidays
- Sick & safe leave
- Parental leave
- 401k
- Monthly wellness benefit
- Home workstation benefit
- Phone/Internet benefit
- Equity
About the Company
- Loop helps merchants build customer confidence and increase their profit through better post-purchase experiences.
- Our platform makes that possible, and the quality of that platform shapes how quickly, reliably, and confidently our engineers can deliver.
- Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier: operations get tangled, margins grow thin, and trust is fragile. That’s where Loop steps in. We create confidence where commerce fails.
- We started by fixing returns and exchanges. Today, we’re building a connected commerce operations suite — powering everything from order tracking to fraud prevention, with hundreds of innovations in between.
- Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction.
- Over 5,000 of the world’s most loved brands trust Loop to turn cost centers into growth engines.
- Our mission is simple: protect margins, delight customers, and help merchants build businesses that last.
- Life at Loop is rooted in our core values. We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head-on.
- We expect you’ll grow quickly, learning skills that last far beyond your time here.
- Loop is a formative chapter in your career — a chance to shape the future of commerce and to leave better than when you arrived.