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About the Role

The Technology Product Director will provide strategic leadership and oversight for technology products and tools supporting the Portfolio Management Office, including project and portfolio management platforms, emerging technologies, artificial intelligence tools, and related business solutions. This position will lead and support the evaluation, selection, implementation, enhancement, integration, maintenance, and ongoing support of new and existing technology tools. This position will collaborate with business and technical teams to establish product roadmaps, define requirements, manage upgrades, improve adoption, and ensure solutions align with organizational priorities, operational needs, security requirements, and industry best practices.

Responsibilities

Support technology solutions within water, power, wastewater, sewer, or other utility environments.
Participate in the development and implementation of goals, objectives, policies, priorities and procedures for the assigned programs, projects, or products.
Ensure that activities are completed in a timely and efficient manner consistent with defined policies and regulations.
Build strong working relationships and communicate effectively with business partners, technical professionals, vendors, project teams, and stakeholders at all organizational levels, including executive management, and represent department at various meetings.
Function as liaison to other units or departments for product, user, and technology needs; coordinate sharing of common systems and data.
Develop and present product or service strategic plans.
Develop, enhance and maintain digital products and services.
Review and provide direction for system production activities, product performance, service delivery, and user satisfaction metrics.
Coordinate end to end installation and implementation of technology components and integrations required to deliver products and services with vendors, administrators, users, programmers, analysts, etc.
Monitor, analyze and resolve user and operational issues.
Coordinate consultants and vendors in supporting design, research, development, or implementation of digital products and services.
Prepare specifications and purchase orders.
Manage vendor accounts.
Recommend consulting services as needed.
Establish maintenance contracts for equipment.
Evaluate and recommend department digital product and service purchases.
Manage, direct and supervise the work of teams and subordinate staff.

Requirements

An associate degree in computer science, information systems, business administration, UX/UI design or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].
Five (5) years of experience in digital product management, system administration, information systems development, maintenance and support, software engineering, or information technology project management.
Two (2) years of experience leading a major technology product, system, or project involving cross-functional teams and multiple stakeholders.
One year of additional experience as described above may be substituted for the required degree.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.

Skills

Knowledge of project management and information systems development and maintenance.
Ability to supervise and direct a group of technical employees, including the ability to provide counseling, guidance, and mediation.
Ability to communicate effectively orally and in writing.
Ability to use logic and analysis to solve problems.

Location

San Francisco

Work Type

Permanent Civil Service
Regular

Experience Level

5 years of experience in digital product management, system administration, information systems development, maintenance and support, software engineering, or information technology project management
2 years of experience leading a major technology product, system, or project involving cross-functional teams and multiple stakeholders

Education Level

Associate degree in computer science, information systems, business administration, UX/UI design or a closely related field OR equivalent coursework

Benefits

Employee Benefits Overview

About the Company

Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.
Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.
Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.
We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment.
We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

Equal Opportunity

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.