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About the Role
As part of the operational backbone of the People function, you'll own core employee lifecycle operations and administration and help keep our recurring People programs running smoothly for employees and managers alike.
Responsibilities
- Process employee lifecycle changes (promotions, transfers, compensation changes, status updates) accurately and on time in our People systems.
- Execute onboarding and offboarding logistics: prepare new hire paperwork, coordinate day-one setup, and process terminations and offboarding checklists.
- Conduct new hire orientation, coordinating with other members of the People team — including on international onboarding processes as new entities come online.
- Own tier-1 employee support, serving as the front line for employee inquiries via ticketing and email, helping organize how inquiries are categorized and routed, and escalating complex or sensitive cases to the wider People team.
- Maintain accurate and complete employee documentation, enter records accurately into HRIS, and support regular data audits.
- Maintain templates and the People document repository, including writing SOPs and how-to guides that keep resources current and easy to find.
- Support execution of recurring People programs (e.g., open enrollment, performance cycles, compliance training) by coordinating timelines, communications, and logistics alongside the wider People team.
- Help create a positive, consistent employee experience throughout everyone's journey at the company, so employees feel informed and taken care of.
- Help identify opportunities to improve processes and build more scalable ways of working as the People Operations function grows.
Requirements
- 3+ years of experience in HR Operations
- Strong attention to detail and comfort with repetitive, process-driven work at high volume.
- Excellent communication skills and a genuine service mindset toward employees at every level.
- Familiarity with HRIS platforms and ticketing systems.
- Ability to follow established processes precisely, while proactively flagging opportunities to improve them.
- Ability to coordinate logistics across multiple programs at once, staying organized under deadlines.
- Sound judgment and discretion when handling sensitive employee information.
Location
- New York, NY
Work Type
- Hybrid (3 days in office/2 days remote)
Experience Level
- 3+ years of experience in HR Operations
Salary/Compensations
- $100,000—$115,000 USD
Benefits
- Accelerated Growth Environment
- Top Tier Compensation Package
- Flexible Time Off
- Comprehensive Benefits Package
- 401k
- Health, Vision, and Dental Insurance options
- equity
- paid time off
- paid parental leave
About the Company
- StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere.
- Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies.
- With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.
- Come join our team for a front-row seat to the action.
Equal Opportunity
- We are an equal opportunity employer and value diversity on our team.
- We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.