Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Customer Success Manager, Principal role.
Rezi rewrites your resume against Cielo Projects's job description. Free.
Tailor your resume to this Customer Success Manager, Principal role.
Rezi rewrites your resume against Cielo Projects's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Customer Success Manager, Principal posting at Cielo Projects — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Customer Success Manager, Principal posting at Cielo Projects — free, in seconds.
About the Role
The Principal Customer Success Manager will support the Customer Success Management team, focusing on customer advocacy, account management, and churn prevention to drive ARR growth and retention.
Responsibilities
- Lead executive-level customer engagement across a portfolio of strategic accounts, establishing trusted advisor relationships with senior business and operational stakeholders to drive long-term customer value and success.
- Own and orchestrate the post-sale customer lifecycle, including complex account transitions, executive governance programs, success planning, risk management, renewal strategy, and identification of growth and expansion opportunities.
- Drive customer adoption and business transformation initiatives through effective change management practices, ensuring alignment between customer objectives and solution realization.
- Serve as the senior customer advocate and strategic quarterback across Sales, Professional Services, Solutions Consulting, Product, Support, and partner teams to resolve complex business challenges and accelerate customer outcomes.
- Develop and deliver executive business reviews, governance frameworks, success metrics, and outcome-oriented recommendations that demonstrate measurable business impact.
- Analyze customer, product, and business performance data to identify trends, mitigate risk, influence strategic decisions, and drive continuous value realization.
- Drive accountability across internal and customer stakeholders against defined business objectives, success plans, KPIs, and contractual commitments.
Requirements
- Experience in manufacturing, engineering, or other technical fields is preferred.
- Proven track record of successfully managing large, complex customer relationships with senior executives, including account planning, contract renewal management, and identifying opportunities for business expansion.
- Demonstrated ability to guide customers through significant organizational changes, system adoption, digital transformation projects, and process improvements across multiple departments.
- Strong communication and presentation skills with the ability to clearly explain complex ideas to senior executives and leadership teams.
- Experience managing multiple high-value customer accounts simultaneously, with the ability to balance competing priorities and manage different stakeholder groups.
- Strong analytical skills with the ability to review data, identify patterns, and provide clear recommendations that lead to measurable business results.
- Ability to work independently, make sound decisions, and adapt to changing situations in a growing and dynamic business environment.
- Fluent Japanese language communication skills (both written and verbal).
Location
- Remote within Japan
Work Type
- Remote
- Exempt
Experience Level
- 7 or more years of relevant professional experience in customer success, account management, or related fields.
Education Level
- Bachelor's degree in engineering, manufacturing, computer science, or equivalent professional experience; Master's degree is preferred.
Benefits
- Flexible work arrangements
- Discretionary Time Off (DTO)
- Global paid parental leave
- Employee Assistance Program (EAP)
About the Company
- Velotic is a newly-formed independent software company with a pure-play focus on industrial operations, uniting ThingWorx, Kepware, and Proficy portfolios to transform industrial manufacturing at scale.
- With $350M in annual revenue, a global footprint, and intelligent data connectivity systems and AI solutions, Velotic is one of the world's largest independent software companies focused on industrial operations.
- Our mission is to enable the world's industrial producers to do the right things right, helping manufacturers prosper with software-defined, data-driven production systems that elevate quality, accelerate cycle times, improve resilience, and enable sustainable profit growth.