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About the Role
Join a growing company where you can make a direct impact on customer satisfaction, crew success, and overall branch performance.
Responsibilities
- Manage daily installation schedules and crew assignments
- Coordinate installation timelines to ensure on-time project completion
- Monitor installation capacity and workforce utilization
- Oversee all flooring installations including: Carpet, Luxury Vinyl Plank (LVP), Laminate, Hardwood
- Ensure installation quality standards are consistently met
- Conduct jobsite inspections and quality control reviews
- Lead, support, and manage installation crews
- Recruit, onboard, and train installers as needed
- Conduct performance evaluations and coaching
- Ensure crews comply with company policies and installation standards
- Manage installer schedules, productivity, and accountability
- Resolve installer issues and field challenges
- Review sold jobs for material accuracy
- Coordinate material ordering and delivery schedules
- Manage staging and preparation of materials for upcoming installations
- Pull and organize materials from warehouse inventory
- Verify materials prior to installation
- Monitor inventory levels and coordinate replenishment
- Serve as the primary escalation point for installation-related concerns
- Communicate proactively with customers regarding project timelines
- Resolve customer issues professionally and efficiently
- Ensure customer satisfaction throughout the installation process
- Conduct follow-up inspections when necessary
- Coordinate and complete pre job site measures
- Review measurements and installation requirements
- Verify job readiness prior to scheduling installations
- Ensure proper documentation of field conditions
- Identify potential installation challenges before work begins
Requirements
- Flooring industry experience
- Strong knowledge of carpet, LVP, laminate, and hardwood installations
- Experience coordinating multiple projects simultaneously
- Strong organizational and scheduling skills
- Excellent communication and customer service abilities
- Ability to resolve conflicts and manage difficult situations professionally
- Proficiency with computers and business software systems
- Previous experience managing installation crews
- Hands-on flooring installation experience
- Experience with warehouse operations and inventory management
- Experience using ERP or scheduling software
- Experience with flooring estimating and measurement processes
- Bilingual (English/Spanish) is a plus
Skills
- Installation Operations
- Crew Management
- Materials & Warehouse Coordination
- Customer Experience
- Measuring & Quality Assurance
- Flooring installation
- Scheduling
- Organizational skills
- Communication
- Customer service
- Conflict resolution
- Computer proficiency
- Warehouse operations
- Inventory management
- ERP software
- Scheduling software
- Flooring estimating
- Measurement processes
About the Company
- Join a growing company where you can make a direct impact on customer satisfaction, crew success, and overall branch performance.