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About the Role
Lightspeed Systems is seeking a Strategic Account Manager to own and grow relationships with K–12 school districts, acting as a strategic partner to district leaders. This role is ideal for a seasoned account manager who excels at managing complex accounts, driving renewals, and expanding revenue while delivering a high-quality customer experience.
Responsibilities
- Own and manage a portfolio of K–12 district accounts, serving as the primary point of contact and strategic advisor.
- Build and maintain strong relationships with district stakeholders by developing a deep understanding of their goals, initiatives, and challenges.
- Lead account planning and strategic review meetings with customers to drive retention and growth.
- Own the renewal lifecycle for assigned accounts, including forecasting, risk assessment, and execution.
- Identify, position, and close cross-sell and up-sell opportunities within existing accounts.
- Proactively monitor account health using product usage data, customer feedback, and internal reporting tools.
- Anticipate and mitigate renewal risk by addressing issues early and coordinating with cross-functional teams.
- Manage at-risk accounts and customer escalations, driving resolution and retention outcomes.
- Maintain accurate and up-to-date account data in Salesforce, including contacts, licenses, pricing, contracts, and forecasts.
- Partner closely with Customer Success, Sales, Product, Support, and Finance to deliver a seamless customer experience.
- Provide insights from customer conversations to inform product improvements and go-to-market strategy.
Requirements
- 5+ years of experience in account management, customer success, or B2B sales roles.
- Proven experience managing renewals, expansions, and long-term customer relationships.
- Demonstrated success driving revenue growth through cross-selling and upselling.
- Strong consultative and solution-based selling skills.
- Experience managing complex accounts with multiple stakeholders and long sales cycles.
- Excellent written and verbal communication skills, including executive-level presentations.
- Ability to understand and articulate technical solutions to a variety of audiences.
- Proficiency with CRM systems (Salesforce preferred) and sales enablement tools.
- Strong organizational, forecasting, and time-management skills.
- Ability to work independently while collaborating effectively in a cross-functional environment.
Skills
- Account Management
- Customer Success
- B2B Sales
- Renewal Management
- Expansion Revenue
- Cross-selling
- Upselling
- Consultative Selling
- Solution-based Selling
- Complex Account Management
- Stakeholder Management
- Communication Skills
- Presentation Skills
- Technical Solution Articulation
- CRM Systems (Salesforce preferred)
- Sales Enablement Tools
- Organizational Skills
- Forecasting
- Time Management
- Collaboration
- Independent Work
- SaaS
- EdTech
- K-12 School District Sales
- Public Sector Sales
Location
- Austin, Texas
Work Type
- Onsite
- Full-time
Experience Level
- 5+ years of experience
Education Level
- Bachelor's degree preferred
Benefits
- Wellbeing support
- 15,000 sq. ft. of open work area, offices, and huddle rooms
- Snacks galore
- Private chef serving lunch Tuesday through Thursday
- State-of-the-art fitness center with outfitted locker rooms
- Physical therapist onsite regularly
- Indoor and outdoor casual collaboration spots
- Pet-friendly office environment
- Golf simulator
- Go-carts
- Shuffleboard
- Corn hole
- Sprawling 31 acres of Live Oak trees
About the Company
- Lightspeed Systems delivers visibility and control to power schools where students are safe and engaged, technology is compliant and easily managed, and resources are secure and optimized.
- Purpose-built for school networks and devices, Lightspeed’s cloud-managed solutions include web filtering, student safety monitoring, classroom management, device management, and data analytics software.
- Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices.
Equal Opportunity
- Lightspeed Systems is an equal opportunity employer.
- We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristic.