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About the Role
Responsible for quality assurance within the dining room. Creates and maintains scheduling, monitors wait staff compliance with set dining standards, and oversees general sanitation of kitchen operations.
Responsibilities
- Maintain adherence to posted schedule ensuring proper procedures for requested days off and calling out, and reporting to work on time.
- Maintain proper time-clock procedures for accurate account of hours worked.
- Report to work in proper attire for a clean and professional appearance.
- Adhere to all guidelines and procedures for safe food handling and general sanitation.
- Demonstrate customer service skills, treating all customers, visitors, and co-workers with courtesy and respect.
- Handle all customer issues professionally and use all options provided to satisfy the customer.
- Wait on tables; taking resident orders, served in a professional manner with the ability to handle multiple tasks.
- Communicate menu items, special functions, and resident issues to wait staff.
- Check dining rooms pre-meal to ensure tables are set correctly and are neat and clean.
- Check dining rooms post-meal to ensure the area has been cleared and cleaned properly and reset correctly.
- Assist in interviewing and recommending personnel to fill vacant positions.
- Participate in employee disciplinary matters.
- Create and maintain schedule for Pond Ridge Dining Services staff.
- Delegate stations, pre-meal and post-meal assignments, ensure work is properly completed, and maintain prompt, efficient, and courteous workflow.
- Instruct new waitstaff in appropriate procedures and ensure proper training.
- Discuss menu thoroughly with waitstaff prior to each service, field comments, questions, and concerns regarding menu and service.
- Monitor waitstaff activity in kitchen and dining rooms to ensure smooth workflow and proper plating.
- Perform other administrative duties as assigned by Director and/or Assistant Director.
- Ensure waitstaff utilizes safe and sanitary procedures throughout service and set-up.
- Take appropriate procedural steps and make adjustments as necessary following complaints.
- Interact well with both younger (waitstaff) and older (residents) adults, maintaining a pleasing personality and calm focus.
- Maintain a neat appearance; demonstrate professionalism and poise.
- Report any safety issues, equipment malfunctions and others to supervisors.
- Ensure proper safe food handling and hand washing procedures are followed and proper sanitation of trays, work areas and equipment used.
- Attend all mandatory in-services as required.
- Perform all other duties as assigned.
Requirements
- Some waitstaff and supervisory experience.
- Continuous standing, walking, bending, crouching, and carrying.
- Stress related demands from staffing issues and customer satisfaction issues.
Skills
- Strong organizational skills
- Professional demeanor
- Customer service skills
- Safe food handling
- General sanitation
- Menu knowledge
Location
- Mystic, CT
Work Type
- Per Diem
Experience Level
- Supervisory experience
Education Level
- High School Diploma or GED
About the Company
- Join our team