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About the Role
The Experience Lead is the standard-bearer of the club floor, a highly visible, service-obsessed operator who keeps the fitness floor immaculate, safe, and unmistakably Equinox. This role blends operational precision with anticipatory hospitality to elevate the member experience, protect the club environment, and drive ancillary revenue through educated, service-based engagement.
Responsibilities
- Maintain immaculate fitness floor standards through continuous re-racking, organization, cleaning protocols, and equipment presentation.
- Conduct daily equipment checks and complete opening and closing checklists; escalate maintenance needs promptly.
- Maintain a constant, active floor presence, monitoring usage and staying ahead of member needs.
- Support front desk and facilitate seamless group fitness class transitions as needed.
- Maintain current CPR/AED certification and serve as the on-floor first responder for medical incidents and emergencies.
- Ensure full adherence to LPMS and all company safety standards, addressing member conduct proactively and professionally.
- Deliver a warm, personalized, white-glove experience for every member, with special attention to first-time members.
- Engage members proactively, building relationships that drive retention and address poor member behavior.
- Promote and assist in booking Equifit sessions, Spa services, and Pilates through educated, service-based selling.
- Maintain sharp knowledge of current offerings, pricing, and promotions.
Requirements
- Genuine passion for health, fitness, and hospitality.
- Strong interpersonal and communication skills.
- Ability to multitask in a fast-paced, high-touch environment.
- Proven ability to engage members and influence behavior with professionalism.
- CPR/AED certification, or willingness to obtain upon hire.
- Flexible availability, including early mornings, evenings, weekends, and holidays.
- Minimum of 1 year in customer service or related experience.
- Reliable, professional, computer literate, energetic, and friendly.
- Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height.
- Must be able to perform pushing, pulling and lifting up to 50lbs at a time.
- Must have a legal right to work in the United States.
Skills
- Customer service
- Interpersonal skills
- Communication skills
- Multitasking
- Professionalism
- Computer literacy
Experience Level
- Minimum of 1 year in customer service or related experience
Salary/Compensations
- $18.00 per hour
Benefits
- Competitive salary
- Industry leading commission opportunities for club employees
- Complimentary Club membership
- 30- 50% discounts on all Equinox products and services including Personal Training, Private Pilates, Spa and Café’ services and Shop items
About the Company
- Equinox is a category of one, setting the global standard for luxury health, wellness, and hospitality.
- We create premium, immersive experiences where performance, hospitality, design, and human connection converge—and every detail matters.
- Fueled by an entrepreneurial mindset, we trust our people with real responsibility and real impact.
- Growth is earned through action, learning is hands‑on, and careers are built by those who want to operate at the highest level.
- At Equinox, we don’t just offer opportunities—we offer long‑term pathways for people who want to do meaningful work in an environment that expects more and delivers more.
Equal Opportunity
- Equinox is an equal opportunity employer.
- All your information will be kept confidential according to EEO guidelines.