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About the Role
Community Access's OMH licensed Intensive Crisis Residence (ICR) is designed as an alternative to psychiatric hospitalization for people going through an acute psychiatric crisis. The Peer Respite Worker develops mentoring and supportive relationships with ICR guests, promoting connection and hope, and utilizing the stabilizing routines of the home-like environment to deescalate crisis and promote recovery-oriented practices.
Responsibilities
- Develops mentoring and supportive relationships with ICR guests.
- Promotes connection and hope.
- Utilizes stabilizing routines to deescalate crisis and promote recovery-oriented practices.
- Engages guests in individual and group-based peer support services.
- Identifies and develops crisis-management skills with guests.
- Addresses guest questions and fears.
- Builds self-advocacy and systems-navigation skills.
- Collaborates with the full ICR team to promote a welcoming, home-like atmosphere.
- Conducts group activities that foster connection, mutual understanding, and wellness.
- Writes and enters all progress notes into AWARDS within 48 hours of the meeting.
- Completes Service Plans for assigned guests within 24 hours of admission.
Requirements
- Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access.
- Have lived experience with the mental health system and willingness to share personal experience appropriately and respectfully.
- Ability to be mindfully present and have a respect for, and a high level of comfort around people experiencing psychiatric crisis.
- Exceptional written and verbal communication skills, including empathic listening and responding.
- Commitment to recovery-oriented practice.
- Ability to utilize critical thinking, problem-solving and de-escalation skills.
- Resourceful and knowledgeable of community resources and services.
- Graduate of core peer specialist training program.
- Willingness to participate in/successful completion of all required training.
- Ability to integrate skills, knowledge and approach into work with guests.
- NYS Peer Certification, at least at Provisional level within 90 days of hire (preferably attained) with a commitment to achieve permanent certification within one year of hire.
- Work experience in a behavioral health or related setting, preferably using the recovery model.
- Minimum of high school diploma or equivalent (GED).
- Bilingual Spanish-speaking preferred.
- Ability to speak other relevant languages is a strong asset.
- Must be fingerprinted and cleared by the Office of Mental Health (OMH).
- Ability to work independently and as part of a team.
- Ability to set priorities and manage multiple and competing tasks.
- Be creative and flexible, show initiative, and be responsible for follow through.
- Ability to maintain confidential information.
- Ability to walk up several flights of stairs.
- Ability to work in the field (using public transportation).
- Computer proficiency in Windows operating systems and programs, such as MS Word, Excel, PowerPoint, as well as comfort with learning new electronic systems.
- Available to work evenings, nights, weekends and cover holidays as assigned.
Skills
- Mental health system experience
- Communication skills
- Empathic listening
- Critical thinking
- Problem-solving
- De-escalation skills
- Community resource knowledge
- Peer specialist training
- Teamwork
- Prioritization
- Task management
- Creativity
- Flexibility
- Initiative
- Follow-through
- Confidentiality
- Computer proficiency
- MS Word
- MS Excel
- MS PowerPoint
Location
- New York City
Work Type
- Full-time
Experience Level
- Minimum of high school diploma or equivalent (GED)
- Graduate of core peer specialist training program
- NYS Peer Certification, at least at Provisional level within 90 days of hire
- Work experience in a behavioral health or related setting, preferably using the recovery model
Education Level
- High school diploma or equivalent (GED)
About the Company
- Community Access was founded in 1974 to provide housing and support for people being discharged from psychiatric institutions.
- One of the leading providers of supportive and affordable housing in New York City.
- Originators of an integrated housing model which has become a best practice nationally.
- Provides affordable housing where families live alongside people living with mental health concerns.
- Supports thousands of New Yorkers through supportive and affordable housing, peer-driven residential crisis support programs, training, advocacy, supported education, mobile treatment and other healing-focused services.
Equal Opportunity
- Community Access is an Equal Opportunity Employer. M/F/D/V.
- Women, People of Color and Members of the LGBT community are strongly encouraged to apply.
- We are dedicated to a workforce where at least 51% of our employees identify as having a personal experience using mental health services.