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About the Role
Coordinate the scheduling and dispatching of truck drivers to ensure timely and efficient delivery of product shipments. Perform routine job duties independently and resolve issues in straightforward situations, assessing each using standard procedures. Seek assistance for uncommon, new, or complicated situations.
Responsibilities
- Schedule and dispatch daily loads/shipments to meet customer needs and optimize routes.
- Dispatch approved drivers based on availability, capacity, and deadlines.
- Audit driver compliance with schedules.
- Serve as the primary point of contact between drivers, customers, and internal contacts.
- Develop and maintain relationships with carriers and drivers.
- Be familiar with customer contracts regarding volumes, plant operating schedules, and special requirements.
- Monitor milk movements to ensure producer qualification and maximize diversions/transportation credits.
- Assemble orders for outgoing loads, maximizing carrier load weights and volume.
- Monitor secondary freight costs and work to minimize them.
- Monitor delivery progress from start to finish using tracking systems.
- Handle emergencies and unforeseen events, coordinating solutions.
- Ensure all dispatch activities comply with federal and state transportation regulations.
- Address customer inquiries and concerns regarding deliveries.
- Provide drivers with necessary information and support.
- Match proof of deliveries and approve carrier invoices.
- Work with other groups to resolve issues with incoming manifests.
- Input and maintain accurate records and data in systems, preparing reports.
- Seek and negotiate the lowest carrier costs.
- Handle the sale/disposal of distressed loads and track them.
Requirements
- High school diploma or equivalent.
- 1 to 3 years of dispatching, logistics, transportation, customer service, or related experience.
- Certification and/or License may be required during course of employment.
Skills
- Microsoft Office Suite proficiency.
- Company computer systems proficiency.
- Knowledge of the geographic region being supported.
- Knowledge of logistics and transportation regulations.
- Customer service skills.
- Ability to analyze logistical movements and adjustments.
- Clear and effective verbal and written communication.
- Organizational skills.
- Problem-solving and decision-making under pressure.
- Ability to maintain a balance between tolerance and assertiveness.
- Multitasking and prioritization.
- Accuracy and attention to detail.
- Ability to work independently and as part of a team.
- Ability to read, write, and speak English.
Experience Level
- 1 to 3 years of experience
Education Level
- High school diploma or equivalent
Equal Opportunity
- An Equal Opportunity Employer including Disabled/Veterans