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About the Role
The Residential Coordinator will assist residents with daily living, organize and facilitate health, wellness, and educational programs, and help foster a strong sense of community at the Encore 49 Residence. This role supports Encore's mission of improving the lives of Older New Yorkers.
Responsibilities
- Assist residents with daily personal routines, including bathing, dressing, grooming, eating, laundry and using the bathroom
- Provide companionship to residents and establish a trusting relationship
- Ensure residents are taking prescribed medications and meticulously track and record distribution
- Report any concerns or medical issues
- Collaborate with management and coworkers to ensure residents receive the best quality of life
- Advise and assist residents with nutrition and cleanliness
- Ensure Residents’ voices are heard and their ideas play a prominent role in programming
- Identify and coordinate services for the unique needs of Residents using screening and assessment tools
- Read and respond to emails and voicemails in a timely manner
- Schedule and conduct orientation, walk through, move in, move out, shipping and storing of items for new and transitioning residents
- Document all client interactions, engagements, and activities in AWARDS by the end of the work week
- Ensure client intake documentation is completed prior to client’s move in date
- Coordinate, schedule, maintain and submit accurate and updated records on all Residents, including services received
- Attend and participate in residence and departmental meetings
- Keep office space neat and organized
- Encourage and enable socialization among seniors and help create an atmosphere that fosters trust, caring, and respect
- Coordinate weekly, bi-weekly, and monthly doctors’ visits
- Update vacancy list on a monthly basis
- Update bulletin board on a monthly basis
- Create a monthly newsletter by the 3rd week of the month and distribute to each client mailbox
- Present the best bed-side manner, including being friendly, patient, and compassionate
- Travel throughout the program’s service area, including neighboring vicinity and farther destinations within the NYC area
- Provide coverage during staff shortages and emergency situations
- Complete all ongoing required professional development and certification requirements
- Adhere to and enforce all safety and emergency procedures
- Assist with special projects and other duties assigned by the manager(s)
Requirements
- Experience working with elderly or disabled people
- Ability to meet physical requirements: Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, and Lifting (30 to 50 pounds)
- Ability to stand for long periods of time and during housekeeping functions
- Strong emotional intelligence and listening skills
- Friendly, professional demeanor
- Ability to work under pressure and follow directions
- Work well with others in a team environment
- Be available to work on holidays and during emergencies, as requested
Skills
- Microsoft Office Experience
- First aid and CPR certification
- Bilingual preferred
- CNA or HHA certification (candidates willing to attain within a year of employment, currently enrolled in a program, will be considered)
Location
- Midtown – Manhattan
Work Type
- Full-Time
- On-Site
Experience Level
- High school diploma accepted with experience
Education Level
- Bachelor degree preferred
Salary/Compensations
- $40,000 - $41,000 Annually
Benefits
- Medical insurance (with Employee contribution)
- Dental & Vision plans with coverage beginning on the first day of hire
- Generous paid time off (vacation, personal days, sick days and earned floating holidays)
- 403(b) with 3% Employer Match after a year of employment
- Flexible Spending Account
- Dependent Care and transit benefits
About the Company
- Encore Community Services is dedicated to improving the quality of life for older New Yorkers so they can do more than survive—they can thrive.
- Through a comprehensive range of programs and services, Encore takes a “no wrong door” approach, connecting older adults with the support, resources, and opportunities they need to age in place comfortably and with dignity.
- Encore is recognized as one of New York City’s most respected and trusted nonprofit organizations serving older adults.
- As a leader in the human services field, Encore remains at the forefront of innovative approaches to meeting the evolving needs of older New Yorkers while advocating for the essential human service professionals who help sustain the City’s safety net.
- This is an opportunity to join a mission-driven organization that values its employees as its most important resource and recognizes that a strong, supported workforce is essential to advancing its mission.