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The service and support team maintains direct contact with customers pre-sale or post-sales or both.

Customer service includes communication via telephone, email, chat or through other social media platforms
Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
Ensures delivery of objectives and client expectations are met in accordance with contractual obligations
Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures
Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products
Interact with customer and functional organizations to develop specifications for content of courses
Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services

Minimum High School diploma, University student or graduate.
Technical experience strongly desired
Demonstrates good time management and priority setting skills
Demonstrates effective teamwork skills
Demonstrates ability to work under pressure and handling complexity
Proficient English and Spanish written and oral communication skills
Must be organized, able to multi-task and work in all areas as needed
Proven analytical and troubleshooting skills
Excellent customer service skills
Travel Industry background is desired.
Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)
Experience using Salesforce CRM tool

Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform.
We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.
With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more.
Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction.
Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections.
We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience.
By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next.

International Reservation Sales Agent at Aven Hospitality

International Reservation Sales Agent