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About the Role
ICF is seeking Engagement Managers for its Airlines & MRO team to act as day-to-day project managers, helping clients identify and deliver complex operational improvement strategies. These global projects cover strategic direction, operational performance, and digital modernization.
Responsibilities
- Handle day-to-day communication with clients.
- Actively manage the client relationship.
- Guide and develop junior staff.
- Manage large scale projects by identifying and delivering solutions to problems.
- Handle administrative responsibilities such as developing budgets and scopes of work, project tracking, and liaising with ICF’s Contracts and Finance teams.
- Contribute to business development efforts by building a network of client relationships, working on proposals, attending conferences, and contributing to ICF’s thought leadership.
- Act as the day-to-day point of contact with Clients.
- Build long-term trusted relationships with Clients, supporting ICF’s Account Managers.
- Stakeholder management, balancing the needs of the Client, partners and the ICF team.
- Manage the development of reports and presentations to synthesize and explain analyses.
- Manage consulting teams and ensure timely delivery of solutions on complex client-based projects.
- Cultivate a high performing and inclusive team, mentoring and training junior staff.
- Build and maintain a culture of collaboration, both within Aviation and across ICF.
- Develop project budgets, scopes of work and manage risk throughout the project lifecycle.
- Support business development initiatives by building a network of client relationships, working on proposals, attending conferences, and contributing to ICF’s thought leadership.
Requirements
- Degree educated from a reputable institution.
- 5+ years of work experience in the aviation or strategic consulting sector with a focus on airline operations & MRO.
- Proficiency with Microsoft Office Suite (PowerPoint, Word & Excel).
- Ability and willingness for extensive international travel.
- Demonstrable experience managing projects or initiatives, creating structured workflows.
- Takes direction from senior leadership and then implements independently.
- Organises written work in a manner that is clear, easy to follow, and tailored for the intended audience.
- Strong communication skills and experience presenting work to Clients or facilitating workshops.
- People management experience, either via direct reports or oversight on a project basis.
- Works collaboratively with multi-disciplinary teams spread across different countries and time zones to achieve established goals.
- Acts inclusively, modelling four pillars of inclusive culture – objectivity, belonging, voice and growth.
- Identifies opportunities and manages from business development to project inception.
Skills
- Microsoft Office Suite (PowerPoint, Word & Excel)
- Project management
- Client relationship management
- Stakeholder management
- Team leadership
- Business development
- Analytical techniques
- Communication skills
- Presentation skills
- Workshop facilitation
- Collaboration
Location
- London (GB80)
Work Type
- Primarily on-site
- Hybrid working policy
- Extensive international travel
Experience Level
- 5+ years of work experience in the aviation or strategic consulting sector
- Aviation consulting background
Education Level
- Degree educated
Benefits
- Hybrid working policy
- Employee wellbeing hub
- Competitive recognition program (‘You Matter’)
- Single Private Medical Insurance cover
- Dental insurance
- Online GP service
- 25 days annual leave, plus UK bank holidays
- Pension scheme with 5% of salary employer contribution
- Life assurance paying 4x annual salary
- Group Income Protection paying 66% of salary for up to 5 years
- Enhanced parental leave policies
- Enhanced maternity, paternity, adoption, and shared parental pay
About the Company
- ICF is a global consulting services company that combines expertise with cutting-edge engagement capabilities to help clients solve complex challenges, navigate change, and shape the future.
- The ICF London team incorporates experts from an array of specialty fields including aviation, energy, climate and sustainability, international development, policy research, marketing, public engagement and design thinking.
- ICFs aviation practice, led from the London office, is one of the world's largest specialist aviation consulting teams.
- The global organization provides consulting, strategic planning, and technical services to airlines, airports, service providers, investors, leasing companies, government agencies and manufacturers.
- Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day.
- Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe.
- We believe in collaboration, mutual respect, open communication, and opportunity for growth.
- We are committed to creating a culture where we embrace our differences in ideas and identities.
- Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.
Equal Opportunity
- We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive.
- We are committed to creating a culture where we embrace our differences in ideas and identities.
- The use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted.
- If an accommodation is needed that involves the use of AI, candidates are instructed to contact us in advance at candidateaccommodation@icf.com.
- We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.