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About the Role
The Assistant Catering Manager of Logistics & Operations provides primary operational support to the Catering Manager, ensuring the successful planning, coordination, and execution of all catering logistics and daily operations. This role oversees scheduling, transportation, special event support, supply coordination, BEO preparation, and day-to-day operational administration. The position plays a critical role in translating catering plans into efficient operational execution by supervising staff, monitoring event readiness, managing logistical challenges, and assuming operational leadership in the Catering Manager's absence.
Responsibilities
- Develops, implements, and evaluates systems and procedures to enhance efficiency and streamline catering logistics.
- Serves as the operational lead for catering delivery, recommending strategic improvements.
- Reviews upcoming events to identify logistical requirements, staffing needs, equipment, and potential challenges.
- Coordinates special orders for events, including floral arrangements, specialty rentals, and decorations.
- Participates in Banquet Event Order (BEO) review meetings and operational planning sessions.
- Develops and maintains catering schedules, coordinates staffing assignments, and monitors employee attendance.
- Provides supervision and direction to student employees, event staff, and support personnel.
- Develops and supervises truck schedules for catering deliveries and event support.
- Supervises and executes catered events, monitors service standards, and provides on-site leadership and problem resolution.
- Ensures compliance with food safety and departmental standards.
- Serves as operational manager during events when the Catering Manager is absent.
- Acts as liaison among Catering Sales, Operations, Service Teams, Drivers, and Clients.
- Utilizes catering and dining software systems for ordering, reporting, scheduling, and event management.
- Orders and maintains office supplies and operational resources.
- Assists with miscellaneous projects and department initiatives.
- Supervises catering teams by providing coaching and operational development.
- Fosters accountability and excellence, monitors performance, and addresses operational issues proactively.
- Verifies all bakery/breakfast orders have been received.
- Ensures first deliveries of the day are ready.
- Handles call-outs and coverage needs for the day.
- Updates and maintains the master board daily.
- Attends weekly BEO meetings.
- Uses Microsoft Office suite applications to prepare letters and memoranda.
- May supervise student employees.
- Performs other duties/projects as required.
Requirements
- High school diploma and seven (7) years of related experience OR Associate's degree and five (5) years of related experience OR Bachelor's degree and one (1) year of related experience.
- Experience coordinating schedules, logistics, inventory, and operational support functions.
- Demonstrated supervisory or team leadership experience.
- Proficiency with Microsoft Office Suite and workforce management software.
- Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
- Excellent written and verbal communication skills.
- Strong customer service orientation and problem-solving abilities.
- Ability to work collaboratively with multiple departments and stakeholders.
- Ability to maintain accurate records and prepare operational reports.
- This position is designated as essential personnel.
- This position is subject to final budgetary and administrative approval.
- Work is performed in custodial or dining service environments, and entails prolonged standing, carrying loads, and use of cleaning chemicals or food service equipment.
Skills
- Microsoft Office Suite
- Workforce management software
- Catering event management systems
- Food service inventory systems
- Microsoft Office suite applications
Location
- Amherst
Work Type
- Full Time
- Onsite
Experience Level
- 1 year of related experience with a Bachelor's degree
- 5 years of related experience with an Associate's degree
- 7 years of related experience with a High school diploma
- Demonstrated supervisory or team leadership experience
Education Level
- High school diploma
- Associate's degree
- Bachelor's degree
Salary/Compensations
- PSSAP Grade 26
About the Company
- Auxiliary Enterprises
- Catering Food Department