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About the Role
We are looking for a personable and proactive customer support champion to help our users get the most out of Axle Energy’s products. This is a 6-month part-time contract role, perfect for someone ready to jump in and make an immediate impact.
Responsibilities
- Act as the owner for complex or high-priority customer cases.
- Collaborate closely with the tech team to analyze and solve pain points.
- Maintain and expand internal technical playbooks and knowledge resources.
- Identify recurring customer issues and bring insights to improve the product.
Requirements
- Organized: ability to stay on top of a to-do list and constantly re-prioritize.
- Empathetic: care about other people’s problems and feel the pain when things don’t work as they should.
- Curious: willing to dig in when things don’t work as they should, and keep an open mind when trying to debug issues.
Location
- Farringdon (Office)
- Remote
Work Type
- Part-time
- Contract
- Hybrid
Salary/Compensations
- Competitive salary
Benefits
- Opportunity to directly shape the future of energy markets and accelerate the transition to a low-carbon world.
- Equitable pay with a 1:1 median ratio between founder and team compensation.
- Bi-annual retreats to strengthen team connection and shared purpose.
- Dog-friendly office.
About the Company
- Axle Energy is building the infrastructure that will underpin the decarbonized energy system.
- Our software moves energy usage to times when electricity is cheap and green, by controlling vehicle charging, heating systems, and home batteries.
- We control hundreds of thousands of energy assets.
- We operate at lightning speed and are growing the team to meet customer demand.
- Proudly supported by world-leading investors, including Accel and Energize Capital.
Equal Opportunity
- We are extremely keen to build a diverse company, and we’re particularly eager to hear from candidates who don't fit the traditional role stereotypes.
- If you’re motivated by our mission, please do reach out, even if you feel you might not ‘check all the boxes’.