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About the Role

At Epstein Becker Green, you’ll build a career at the intersection of workforce management, health care, and life sciences. You’ll contribute to high-impact projects across firm and client initiatives, with access to mentorship and training and clear paths to expand your skills and responsibilities. Join collaborative teams grounded in respect, inclusion, and practical problem-solving.

Responsibilities

Provide second level user support and first level infrastructure support for client site.
Participate in the deployment of new technologies.
Identify IT needs and work with National IT staff to meet and maintain high standards of support and systems availability.
Ensure high levels of user satisfaction with support services.
Provide day-to-day IT support of firm operations.
Respond to and resolve calls escalated from the Help Desk.
Utilize call tracking system to track all reported problems.
Ensure callers are kept informed of the status of their issues.
Provide desktop hardware and application support for the firm’s laptop computer systems.
Perform basic administrative tasks such as conference room setups.
Provide day-to-day support on phone systems.
Support staff arrivals, departures, and moves.
Perform maintenance of IT equipment as needed.
Identify new Information Technology needs.
Participate in the resolution of local issues.
Participate in National IT projects as needed.
Participate in the deployment of new technologies in the local office.
Participate in the ongoing maintenance and upgrades of IT infrastructure and end user equipment.
Maintain data for local office in National IT equipment and software inventory systems.
Participate in the installation of all IT equipment.
Contribute in Bi-Monthly IT Support Meetings.
Provide “after hours” support in accordance with office requirements.

Requirements

Bachelor’s degree, preferably in Computer Science, and/or a minimum of three years’ experience in related systems support and management.
Ability to meet deadlines and effectively complete designated job assignments.
Ability to communicate effectively with firm personnel at all levels and outside parties.
Interpersonal skills necessary to interact and work productively as part of the Information Technology, and overall firm team.
On site/Remote during normal working hours and available as necessary before or after normal working hours.
Expected to wear a mobile device to insure availability.
Ability to engage in off-site travel as required.
Able to lift equipment up to 45lbs and not limited to crouching, bending, and standing for extended periods.

Skills

Microsoft Windows 11 desktop Operating System
MS Outlook/Exchange Online
Microsoft 365 suite of applications
Intune Endpoint Management /Microsoft Multi-Factor Authenticator
iManage Document Management System
Microsoft Active Directory
Zoom Video/Phone
Lenovo X1 Carbon laptops
Responsibility
Reliability
Initiative
Patience
Determination
Assertiveness
Inquisitiveness
Tenacity
Desire to learn

Location

On site/Remote

Work Type

Full-time

Experience Level

Minimum of three years’ experience in related systems support and management

Education Level

Bachelor’s degree
Vendor certifications preferred
ITIL certification desired

Salary/Compensations

USD $80,000.00 - USD $95,000.00 /Yr.

Benefits

Generous employee benefits package
Eligible to receive a discretionary bonus

About the Company

At Epstein Becker Green, you’ll build a career at the intersection of workforce management, health care, and life sciences.
Since our founding in 1973—and across offices in key markets nationwide—we’ve taken an industry-focused approach to counseling, litigation, and regulatory work.
Our reputation is reflected in independent rankings and awards, but we measure success by the impact you can make and the colleagues who help you make it.
Our model supports cross-office collaboration, modern knowledge tools, and opportunities to explore adjacent practices and industry issues as your interests evolve.
If you’re seeking a place to do sophisticated work, learn from supportive colleagues, and build a career with flexibility and purpose, look to Epstein Becker Green.

Equal Opportunity

Epstein Becker Green is an equal opportunity employer and will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable fair chance laws.