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About the Role
The Principal Consultant serves as a senior technical and client-facing subject matter expert, providing consulting leadership across complex data center engagements. This role includes deep expertise in hyperscale fiber infrastructure, structured cabling design, deployment, testing, quality assurance, troubleshooting, and standards compliance.
Responsibilities
- Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
- Identify and contact potential clients for new business engagements.
- Build strong relationships with existing clients for repeat business.
- Maintain frequent client communication, make regular client visits and ensure client satisfaction.
- Conduct meetings with clients and management to determine project scope, budget, and timelines.
- Develop business proposals, SOWs and other reports when required.
- Negotiate project terms and conditions with clients as needed.
- Implement product development initiatives to meet future client needs.
- Identify project risks and challenges and develop resolution plans.
- Schedule regular client meetings, process client invoices and review engagement letters.
- Provide project trainings to clients as needed.
- Identify business opportunities and convert them to projects.
- Plan and manage multiple projects effectively.
- Identify potential customers through networking, referrals, and communities.
- Track project progress and identify and correct any delays.
- Report project status to clients on regular basis.
- Provide support in developing functional and technical specifications.
- Act as the Fiber Subject Matter Expert (SME) for hyperscale data center design, deployment, commissioning, and remediation activities.
- Lead and review structured cabling and optical fiber designs, including backbone, horizontal, inter-rack, and high-density connectivity architectures.
- Provide technical guidance for single-mode and multimode fiber systems, including MPO/MTP and LC connectivity, polarity, loss budgets, pathway planning, labeling, and cable management.
- Validate fiber infrastructure against applicable BICSI, TIA, ISO/IEC, and customer-specific data center standards and requirements.
- Develop and review fiber test plans, methods of procedure (MOPs), acceptance criteria, and quality-control processes for large-scale deployments.
- Provide expertise in Tier 1 and Tier 2 fiber testing, including optical loss testing, polarity/continuity validation, OTDR analysis, inspection/cleanliness, and troubleshooting of failed links.
- Analyze fiber test results and field conditions to identify root cause, recommend corrective action, and drive closure of installation and performance issues.
- Provide technical leadership to project engineers, technicians, subcontractors, and customer teams performing high-volume fiber installation and testing.
- Review drawings, bills of material, fiber matrices, port maps, test documentation, and as-built records for accuracy and constructability.
- Support client design reviews, technical workshops, proposals, SOW development, estimating, and solution recommendations related to data center fiber infrastructure.
- Embrace and support Computacenter’s mission and core values.
Requirements
- Legally eligible to work in the United States.
- Minimum of five (5) years of hands-on experience supporting fiber infrastructure in hyperscale data center environments.
- Demonstrated experience with high-density fiber design, installation, testing, commissioning, troubleshooting, and documentation in large-scale mission-critical environments.
- Proven ability to lead technical troubleshooting and root-cause analysis across complex, high-volume fiber environments.
- Ability to develop standards, best practices, installation procedures, testing methodologies, and acceptance criteria for large-scale fiber deployments.
- Ability to interpret data center drawings, fiber matrices, cable schedules, rack elevations, port maps, and test reports.
- Proficiency with fiber inspection and test equipment, including optical loss test sets (OLTS), optical power meters/light sources, and OTDR platforms.
- Strong knowledge of fiber types, connector systems, MPO/MTP polarity methods, optical budgets, insertion loss, reflectance, and link performance requirements.
- Expert-level knowledge of hyperscale data center fiber infrastructure and structured cabling systems.
- Taking ownership of queries and managing through to a prompt resolution.
- Demonstrate a creative and analytical approach to problem solving.
- Performing as a credible capable professional and an expert in the relevant field.
- Broad knowledge of the business benefits that technical solutions can provide.
- Experience in dealing with and influencing multi-tier management.
- Good working knowledge of relevant functional systems.
- Experience of developing best practice policies and procedures for functional area.
- Strong written and verbal communication skills.
- Excellent interpersonal and communication skills with the ability to present in a group setting.
- Prefer a strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office, OSX, Salesforce).
Skills
- Hyperscale fiber infrastructure
- Structured cabling design
- Deployment
- Testing
- Quality assurance
- Troubleshooting
- Standards compliance
- Fiber Subject Matter Expert (SME)
- Single-mode fiber systems
- Multimode fiber systems
- MPO/MTP connectivity
- LC connectivity
- Polarity
- Loss budgets
- Pathway planning
- Labeling
- Cable management
- BICSI standards
- TIA standards
- ISO/IEC standards
- Tier 1 fiber testing
- Tier 2 fiber testing
- Optical loss testing
- Polarity/continuity validation
- OTDR analysis
- Inspection/cleanliness
- Root cause analysis
- Technical leadership
- Drawing interpretation
- Bill of material interpretation
- Fiber matrix interpretation
- Port map interpretation
- Test documentation interpretation
- As-built records interpretation
- Optical loss test sets (OLTS)
- Optical power meters/light sources
- OTDR platforms
- Insertion loss
- Reflectance
- Link performance requirements
- Windows
- Microsoft Office
- OSX
- Salesforce
Experience Level
- Principal Consultant
- Senior technical
- Five (5) years of hands-on experience
Education Level
- Current BICSI Data Center Design Consultant (DCDC) certification
- Current BICSI Registered Communications Distribution Designer (RCDD) certification
Salary/Compensations
- $130K - $165K USD
Benefits
- Competitive compensation plans
- Long-term career opportunities
- Attractive mix of benefit plans
About the Company
- Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations.
- We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business.
- We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide.
- In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.
- www.computacenter.com/us