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About the Role
As a member of the Market Conduct team, you will apply your knowledge and experience in one or more of the FSRA regulated sectors to manage a caseload that involves analyzing and addressing consumer complaints of misconduct or allegations of breaches involving business practices of financial service institutions and intermediaries.
Responsibilities
- Manage a caseload of complaints and systemic issues, including assessing severity, prioritizing, communicating with parties, and preparing case reports.
- Monitor regulated industry conduct to identify potential negative or unfair business practices and conduct issues.
- Provide technical advice to financial institutions and intermediaries on compliance requirements and facilitate business practice solutions.
- Contribute to market conduct procedures, processes, standards, and revisions to legislation and policies.
- Conduct research and analysis to prepare files for referral to FSRA’s Case Management Committee or to assist with examinations.
Requirements
- Proven knowledge and experience in a relevant regulated financial services sector.
- Knowledge of compliance standards for insurance or lending institution activities.
- Understanding of conduct analysis, risk-based theories and principles.
- Proficiency in policy/legislation interpretation for Acts and regulations administered by FSRA.
- Knowledge of regulatory tools such as progressive discipline, remediation plans, and warning letters.
- Proficiency in mediation, persuasive, or conflict management techniques.
- Understanding of accounting and internal audit principles and practices, including financial analysis (asset).
- Knowledge of research and analytical techniques and methods.
- Strong knowledge and experience with various software applications.
Skills
- Excellent oral and written communication skills.
- Advanced analytical and problem-solving skills.
- Ability to manage a caseload of varied complexity within stated timelines.
- Relationship management and interpersonal skills.
- Research, information gathering, and analytical skills.
- Excellent team membership skills.
Location
- Onsite
Work Type
- Regular
- Full-time
Experience Level
- Existing position
Salary/Compensations
- $1,478.60 - $1,892.29
Benefits
- Employer-matched defined benefit pension plan
- Comprehensive and competitive benefits plan
- Prioritizes learning and development
- Prioritizes wellbeing
- Prioritizes diversity, equity, inclusion and belonging
- Prioritizes community giving
About the Company
- FSRA's vision is to ensure financial safety, fairness, and choice for Ontarians.
- FSRA is a financial services regulator passionate about protecting consumers.
- FSRA utilizes a principles-based approach for quick and effective response to industry changes.
- The team combines industry expertise with a commitment to public service.
- FSRA attracts individuals interested in meaningful work and outcome-based success.
Equal Opportunity
- FSRA is committed to ensuring equity in employment.
- FSRA's goal is to create a diverse, inclusive workforce that reflects the communities we serve.
- FSRA ensures its services and communications are accessible to all individuals.
- Accommodation is available under the Ontario Human Rights Code.