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About the Role
Harding Medical is searching for a Service Coordinator / Customer Service Representative to join their Sydney team in Cape Breton, Nova Scotia. This role offers the opportunity to make a direct difference for people with physical difficulties, helping them conquer daily challenges. The position involves rewarding and meaningful work with a positive impact.
Responsibilities
- Coordinate daily service schedules and technician routes to meet customer and operational needs.
- Prioritize and dispatch service requests based on urgency, availability, and location.
- Prepare work orders, schedules, and service documentation for field technicians.
- Monitor service activities from request to completion, ensuring timely resolution and customer satisfaction.
- Coordinate follow-up requirements, including parts, quotations, approvals, warranty claims, and additional service needs.
- Maintain accurate service records and documentation for invoicing and file management.
- Serve as the primary customer contact, providing service updates and responding to inquiries regarding products, services, repairs, rentals, pricing, and availability.
- Process orders, quotations, returns, exchanges, and warranty requests accurately and efficiently.
- Recommend products and solutions based on customer needs.
- Support service and sales operations through effective communication and coordination.
- Deliver exceptional customer service in person and by phone.
- Assist with merchandising, inventory replenishment, receiving, stocking, and inventory control activities.
- Maintain an organized retail environment while supporting efficient service operations.
Requirements
- Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong customer service orientation with the ability to build positive customer relationships.
- Ability to work effectively with technicians, sales staff, vendors, and customers.
- Proficiency with computer systems, order-entry software, Microsoft Office applications, and scheduling tools.
- Strong attention to detail and commitment to accurate record keeping.
- Problem-solving skills with the ability to make effective scheduling and customer-service decisions.
Skills
- Organizational skills
- Time-management skills
- Verbal communication skills
- Written communication skills
- Customer service orientation
- Computer proficiency
- Order-entry software proficiency
- Microsoft Office proficiency
- Scheduling tools proficiency
- Attention to detail
- Record keeping
- Problem-solving skills
Location
- Sydney, Cape Breton, Nova Scotia
Work Type
- Full-time
Benefits
- Comprehensive health and dental benefits
- RRSP contribution matching
- Professional development and training opportunities
About the Company
- Harding Medical is a division of IMP Group Limited.
- The Harding commitment is to help one client at a time, delivering independence to our customers through providing innovative and custom healthcare solutions.
- We are just as committed to our team, with a learning culture and work environment that empowers you to continually grow and develop in your career.
- The meaningful work we do is life-changing for our clients; join our team and make a difference, every day!
Equal Opportunity
- Harding Medical is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels.
- We welcome applicants from Aboriginal people, visible minority groups, persons with disabilities and women in occupations and positions where they are under-represented.
- If you are a member of one of the equity groups, you are encouraged to self-identify on either your cover letter or resume.