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About the Role
This role serves as a 1st line of support for Xpressfeed, the main Feed product of S&P Global Market Intelligence Group. It requires learning data packages, utilizing accounting and Finance knowledge, and employing SQL and technical skills to respond to client questions. The position is critical as it bridges the gap between end-users and our products, acting as a consultant to guide clients on the most efficient ways to achieve quality results.
Responsibilities
- Respond to inquiries for data feed clients
- Improve technical expertise with User Acceptance Testing (UAT), MS Excel, and SQL
- Provide professional, timely, quality support of feed-based products
- Record accurate and timely tracking of client issues within the Client Relationship Management system
- Document newly found solutions and product updates
- Collaborate with internal teams across the organization to route client concerns, improvement requests, and sales leads
- Stay current on existing and newly developed product offerings
Requirements
- High level of another European language (German, French, Spanish)
- Minimum of Bachelor’s degree in Finance, Business, Accounting, Economics or related field
- Experience in Outlook, Word, and PowerPoint
- Knowledge of corporate accounting statements such as the income statement, balance sheet, and cash flow statement
- Excellent written and verbal interpersonal skills, strong attention to detail and ability to multitask effectively
- Team-player mentality with collaboration skills
- Flexible to changes in a dynamic environment
- Excel experience
- 1-2 years working experience
- Knowledge of investments including private equity, public equity, fixed income, ETF’s, mutual funds, commodities, etc.
- Proficiency with Capital IQ Platform/Products
- SQL basic knowledge
Skills
- SQL
- MS Excel
- Microsoft Outlook
- Microsoft Word
- Microsoft PowerPoint
- Capital IQ Platform/Products
Location
- London, UK
Work Type
- Full-time
Experience Level
- Associate
- Entry Professional
Education Level
- Bachelor’s degree
Benefits
- Health care coverage designed for the mind and body
- Generous time off
- Access to resources for career growth and learning
- Competitive pay
- Retirement planning
- Continuing education program with a company-matched student loan contribution
- Financial wellness programs
- Benefits for partners and children
- Retail discounts
- Referral incentive awards
About the Company
- At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
- Our Mission: Advancing Essential Intelligence.
- Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
- Our Values: Integrity, Discovery, Partnership. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Equal Opportunity
- S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
- Only electronic job submissions will be considered for employment.
- If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.