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About the Role
This role focuses on creating unbeatable customer experiences and promoting extra products and services. You will work in a fast-paced environment, placing the customer at the heart of everything you do, contributing to the company's goal of becoming the best vehicle rental company in the world.
Responsibilities
- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face-to-face customer service.
- Being a brand ambassador – positively promoting our products and services.
- Working towards targets to increase productivity and sales.
Requirements
- Customer service experience
- Excellent communication skills
- Team-player
- Friendly, positive, ‘can-do’ attitude
- Enjoys working flexibly as the role is annualised hours based and likes taking on a variety of different tasks
- A full valid driving licence with 12 months’ experience
Location
- London
- London, City of
- United Kingdom
Work Type
- Full time
- Permanent
- Rotational shift pattern
Salary/Compensations
- £27,342.00 plus commission
Benefits
- 33 days holiday inclusive of bank holidays
- A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Opportunity to earn monthly commission
About the Company
- Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network.
- Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations.
- Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.
- With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.