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About the Role
Embed directly with customers to understand their mission and evaluate continuous readiness. Gain a deep understanding of end-users' jobs, problems, needs, and friction points to inform product direction. Design and develop innovative AI-native solutions to significantly improve customer satisfaction.
Responsibilities
- Partner with forward-deployed roles to scope research, frame hypotheses, and translate findings into product initiatives and prototypes.
- Conduct pragmatic research, including contextual inquiry, interviews, usability sessions, and concept tests.
- Assess, prioritize, and correct gaps in solutions based on user feedback.
- Synthesize insights quickly, share them early, and iterate on designs.
- Distill customer-specific needs and identify opportunities for core offering enhancements.
Requirements
- U.S. Citizenship is required.
- Bachelor’s degree in Human-Computer Interaction, Psychology, Design, a related field, or equivalent practical experience.
- Experience working in a startup or entrepreneurial environment.
- Experience conducting applied UX or product research, including study planning and independent synthesis.
- Strong command of qualitative methods and comfort with mixed-methods work.
- Ability to work independently with minimal supervision.
- Strong desire to work in a challenging, fast-paced environment.
- Excellent communication skills to tell compelling stories with research and influence partners.
- Experience in AIND to generate prototypes and validate.
Skills
- Qualitative methods (interviews, contextual inquiry, usability testing)
- Mixed-methods work
- UX research
- Product research
- Research synthesis
- Prototyping
- AIND
Location
- Arlington, VA
- Pittsburgh, PA
- San Francisco, CA
- Anywhere in the US
Work Type
- Full-time
- Remote
- Onsite
Experience Level
- Professional experience
Education Level
- Bachelor's degree
About the Company
- Air is the leader in Enterprise Readiness, aiming to establish readiness as a real-time condition.
- Our AI-native platform, Air Enterprise Readiness, aligns development, production, delivery, and sustainment for government agencies and industrial suppliers.
- We reveal true capacity, expose constraints, coordinate resources, and execute at the speed of operational demands to ensure the front line succeeds.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.