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About the Role

The Administrative Assistant II is responsible for efficiently completing various administrative tasks and providing essential operational support. This role involves implementing administrative systems, procedures, and policies, and skillfully resolving challenges while exercising independent judgment.

Responsibilities

Provide administrative, clerical, operational, and systems support to assigned program or department area.
Coordinate and prepare correspondence, reports, manuals, presentations, and data for the department to ensure deadlines are met.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Create, maintain, and enter information into databases.
Maintain general knowledge about the services and activities of the program or department and use knowledge of overall functions across Hillside.
Maintain scheduling and event calendars of leader as requested.
Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
Complete forms in accordance with company procedures.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Coordinate communication and interaction with multiple Hillside departments, including Purchasing, Marketing, Facilities, Technology, HR, Payroll, and Finance, following provided directives.
Respond promptly to inquiries, assess the need for issue escalation, and determine the appropriate method for issue resolution in accordance with agency protocols.
Maintain updated standard operating procedures, including but not limited to ordering supplies and maintaining files and materials.
Assist with handling cash and/or other financial responsibilities in support of program budgets or financial management, as needed.
Manage access to and knowledge derived from confidential information and records to assure that such information/records remain confidential.
Maintain current knowledge of OCFS Administrative Directive and FAQ’s pertaining to Aftercare.
Maintain list of External QRTP’s in order to ensure timely transition for youth.
Maintain contact with Case Managers and Aftercare leads at each campus to support timely internal and external transfers of youth for post-discharge Aftercare.
Maintain knowledge of Aftercare Practices to ensure consistency across campuses.
Employees may be required to perform other duties as assigned.

Requirements

High school diploma or GED required.
Minimum 3 years of experience in office management or administration required.
Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.

Skills

Ability to manage multiple tasks, prioritize responsibilities, and maintain a well-organized workspace to ensure efficiency and productivity.
Strong verbal and written communication skills, including the ability to compose professional emails, memos, and reports.
Skill in managing time effectively, including scheduling appointments, coordinating meetings, and prioritizing tasks to meet deadlines and ensure smooth workflow.
Ability to maintain a high level of accuracy and attention to detail in completing administrative tasks such as data entry, filing, and record-keeping to ensure accuracy and minimize errors.
Proficient in using office software such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and scheduling virtual meetings.

Location

Rochester, NY

Work Type

Full-time
Monday-Friday, 8:30am-5:00pm schedule
Variable scheduling including evenings and weekends

Experience Level

Minimum 3 years of experience in office management or administration

Education Level

High school diploma or GED

Salary/Compensations

$18.50 Minimum pay rate
$26.00 Maximum pay rate, based on experience

Benefits

Generous paid time off
Paid holidays
Comprehensive medical, dental and vision coverage
Flexible spending account
403(b) retirement savings plan with employer match
Employee Assistance Plan

About the Company

At Hillside, we believe that healthy youth and strong families with opportunities to succeed are the foundation of any thriving community. Guided by this belief, we provide community-based services, education, and residential treatment to positively impact lives, in partnership with youth and families who have experienced trauma. From locations across Central & Western New York and Prince George’s County, Maryland, our programs serve nearly 10,000 youth, adults, and families each year.
Partnering with families and communities, we deliver high-quality, evidence-based services, in the appropriate settings — whether on residential campuses or in schools, homes, or the workplace. By measuring the impact of our work, we endeavor to deliver ever better outcomes every day.

Equal Opportunity

Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating development opportunities for our people.
Hillside is an equal opportunity employer; individuals from underrepresented and/or marginalized identities, Veterans, and disabled persons are encouraged to apply.
Upon request, reasonable accommodations will be provided for the disabled.