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About the Role
Own the customer delivery journey from implementation and go-live through to stable, ongoing operations. Act as the delivery lead for assigned customers, collaborating with various teams to ensure solutions remain healthy and prepared for each new season.
Responsibilities
- Lead customer implementations from kickoff through go-live, stabilization and handover to ongoing operations
- Build and maintain project plans, timelines, budgets and milestones
- Coordinate teams across Commercial, Finance, Product, Engineering, Legal, Operations and Support, along with customers and external partners
- Act as the main point of contact for delivery for your assigned customers
- Lead the response to complex, customer-impacting issues during live service, keeping stakeholders informed
- Plan and run seasonal readiness, including testing, training and venue preparation
- Manage risks, dependencies and change requests, and share lessons learned to improve delivery processes
Requirements
- Bachelor’s degree in Business, Engineering, Information Technology, Project Management or a related field, or equivalent practical experience
- 5+ years of experience managing complex customer implementations, technical deployments or operational delivery in a customer-facing environment
- Experience leading several customer projects and cross-functional initiatives concurrently
- Strong stakeholder management skills, including with senior executives
- Solid knowledge of project management methods, with experience managing plans, risks, issues and dependencies
- Excellent communication, organization and problem-solving skills
- Experience with Jira, Confluence, Smartsheet, Microsoft Project or similar tools
- Experience working with global teams in a fast-paced environment
Skills
- Jira
- Confluence
- Smartsheet
- Microsoft Project
Work Type
- Hybrid
Experience Level
- 5+ years
Education Level
- Bachelor’s degree in Business, Engineering, Information Technology, Project Management or a related field, or equivalent practical experience
Salary/Compensations
- up to $120,000 USD
Benefits
- Eligibility for Genius Sports Group’s benefits plan
- Competitive salary
- Range of benefits
- Support for employee wellbeing
- Opportunities for skills, experience and career growth
About the Company
- Genius Sports is enabling a new era of sports for fans worldwide by bringing together next-gen technology and the finest live data available, delivering more immersive, interactive and personalized experiences.
- We enjoy an office-first culture and maximize opportunities to collaborate, connect and learn together.
- We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference.
- Learn more about our values and culture at Culture | Genius Sports.
Equal Opportunity
- Let us know when you apply if you need any assistance during the recruiting process due to a disability.