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About the Role
Flex is hiring a Technical Program Manager to lead partner integration programs from scoping through launch and ongoing performance. This role involves owning delivery across Engineering, Business Development, and external partners, ensuring integrations launch on time and remain reliable. It's a high-impact position offering the chance to shape foundational technology for Flex's platform expansion.
Responsibilities
- Run launches end to end
- Own the launch plan: timeline, milestone tracker, technical and GTM project management, and escalations when dates slip
- Document UI/UX in Figma and verify the experience launches correctly and stays correct
- Drive technical design decisions and troubleshooting during the build
- Be the day-to-day contact for pilot partners and keep them responsive
- Run recurring technical syncs with partners, including agenda and follow-ups
- Own incident escalation and partner communications during issues
- Review partner performance data monthly and work with Analytics to resolve tracking issues
- Respond to partners for product functionality and improvements
- Ensure other Flex teams fix and test bugs that affect Integrated partners
- Partner with Product and Engineering to evolve current integrations into a broader, reusable API and platform
- Turn recurring partner issues into reusable process (templates, checklists, runbooks, tooling)
Requirements
- 5+ years in technical program management, technical product, solutions or integration engineering, or a similar role running cross-functional technical launches
- Hands-on experience with third-party integrations and APIs (REST, webhooks, authentication, SDKs, sandbox and production environments)
- Comfort reading API docs and technical specs
- A track record of taking multi-team projects from kickoff to launch, with milestone tracking, risk management, and escalation
- High attention to detail, with precise and effective communication with external partners and senior stakeholders, including during incidents
- Comfort being accountable for outcomes you do not directly control
- Experience leading through influence with no direct reports
- Desire for a fast-paced, entrepreneurial environment
- Experience with money movement (flow of funds, ledgering, reconciliation, banking-partner constraints)
- Experience with property management software and its ecosystem (for example Yardi, Entrata, RealPage, MRI, AppFolio)
- Experience running incident communications and post-incident follow-through
- Experience running a partner program or developer relations function, or owning a partner API or self-serve integration surface
- Experience working with design on partner-facing UI, and fluency in Figma
Skills
- Technical Program Management
- APIs (REST, webhooks, authentication, SDKs)
- Figma
- Launch Management
- Technical Design
- Incident Management
- Communication
- Influence
- Money Movement
- Property Management Software
Location
- NYC
- San Francisco
- Salt Lake City
Work Type
- Hybrid
Experience Level
- 5+ years
Salary/Compensations
- $215,000—$270,000 USD
Benefits
- View our benefits and more at getflex.com/careers
About the Company
- Flex is a growth-stage, NYC headquartered FinTech company that is building the payment layer for life's financial obligations, giving households one place to see, split, and pay their bills around how they live and get paid.
- By offering greater choice over how and when payments are made and allowing eligible on time payments to help build a positive credit history, Flex puts households back in control of their cash flow.
- Building a successful company takes a diverse team of intelligent, curious, determined, empathetic, and self-aware people.
- Our headquarters is in New York City, with employees across the US, Australia, Canada, and South America.
- We’re growing quickly and deliberately, with a focus on building an inclusive culture.
- We value the perspectives our people bring and take pride in being an equal opportunity workplace.
Equal Opportunity
- We take pride in being an equal opportunity workplace.