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About the Role

This role is part of the Intelligent Operations team, supporting and guarding AI-forward deployed engineering engagements across SAP industries to ensure quality, security, and lasting impact. You will define and build Intelligent Operations from the ground up, owning the handover framework, building run-team operations for deployed AI solutions, ensuring AI quality in production, establishing operational governance, and designing a scalable operational model.

Responsibilities

Own the handover framework for transitioning AI engagements from Value Delivery to Value Operation.
Build monitoring, alerting, and incident response capabilities for deployed AI solutions.
Ensure contractual SLA commitments are met through design.
Implement drift detection, performance benchmarking, guardrails validation, and retraining triggers for AI solutions.
Establish best practices for production security, data boundaries, and compliance across customer engagements.
Ensure enterprise bar holds post-deployment and establish self-healing capabilities.
Design the operational model to scale tooling, automation, and partner integration for customer engagements.
Capture operational learnings and feed them back into the delivery lifecycle.
Mentor engineers, set operational standards, and build the technical capabilities of a new team.
Work globally across FDE squads and hubs, with external delivery partners, and directly with customers.

Requirements

Experience keeping AI-native solutions running in production in customer environments.
Hands-on experience with LLM-based systems, agentic workflows, and distributed architectures.
Deep experience in observability, incident management, and production reliability across cloud environments.
Experience spotting drift in agentic application behavior before it becomes a customer escalation.
Experience operating in regulated or enterprise-grade settings where compliance, security posture, and operational governance are critical.
Ability to translate experience into standards, playbooks, and repeatable processes.
Comfort working across organizational boundaries with delivery squads, engineering/platform teams, and customers/external partners.
Ability to hold ground in discussions with architects.

Skills

AI adoption mindset
AI output quality assurance
AI-assisted development
Context engineering
Agentic orchestration
Agentic engineering
Application security
Cloud architecture
Observability
High availability engineering
Troubleshooting
Evaluations and benchmarking engineering
CI/CD

Location

Global

Work Type

Full-time
Hybrid

Experience Level

Leadership role without a management title

Salary/Compensations

USD 176300 - USD 374300 - yearly

Benefits

Variable incentive opportunities
Additional benefits
SAP North America Benefits

About the Company

Work in SAP's global development ecosystem where expertise is valued.
Collaborate across regions, share insights, and contribute to shaping industry-leading practices.
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology.
For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better world.

Equal Opportunity

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
All your information will be kept confidential according to EEO guidelines.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.