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About the Role
As a Genius at Apple Retail, you will combine extensive troubleshooting skills with the ability to inspire excitement for Apple products and services. You will deliver exceptional service, empower customers, and perform repairs on all Apple products.
Responsibilities
- Support customers having Apple product or software issues with care and empathy.
- Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
- Provide excellent service by seeking to understand customer needs, identifying ownership opportunities, and presenting product and service recommendations.
- Educate customers on relevant ways to buy.
- Work with team leaders to identify recurring repair problems and provide feedback to Apple.
- Use extensive knowledge of hardware and software components to identify technical concerns and educate others.
- Serve as a Mentor, resource, and positive role model for Genius Bar team members.
- Support leadership in providing timely resolution to customer escalations.
- Perform other tasks as needed, including supporting customer-facing activities.
- Contribute to an inclusive environment by respecting differences and learning.
- Demonstrate Apple’s values of inclusion and diversity in daily activities.
Requirements
- Be available to work a schedule based on business needs, including nights, weekends, and public holidays.
- Reliably attend work as scheduled.
- Have experience in retail or sales, or related work experience.
- Possess the visual inspection and fine motor skills to safely perform hardware repairs.
- Have experience troubleshooting hardware and software issues in a customer service environment.
Skills
- Extensive knowledge of all Apple products, services, and Genius Bar repair processes and procedures.
- Troubleshooting skills.
- Customer service skills.
- Interpersonal skills.
- Communication skills.
- Collaboration skills.
- Mentoring skills.
- Technical expertise of Apple products and services.
- Ability to analyze problems and follow troubleshooting steps.
- Action-oriented mindset.
- Ability to work in a fast-paced environment.
- Ability to handle, lift, and move merchandise safely.
Location
- Retail store
Work Type
- Full-time
Experience Level
- Entry Level
- Mid Level
About the Company
- Apple Retail is where the best of Apple comes together.
- We bring our expertise to help people do what they love, delivering an only-at-Apple experience.
- At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Equal Opportunity
- Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
- Demonstrate Apple’s values of inclusion and diversity in daily activities.