Dental Center Patient Registration Desk Clerk, Spanish Bilingual
Building Service 32BJ Benefit Funds · NY, US
10 days agoImpress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Dental Center Patient Registration Desk Clerk, Spanish Bilingual role.
Rezi rewrites your resume against Building Service 32BJ Benefit Funds's job description. Free.
Tailor your resume to this Dental Center Patient Registration Desk Clerk, Spanish Bilingual role.
Rezi rewrites your resume against Building Service 32BJ Benefit Funds's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Dental Center Patient Registration Desk Clerk, Spanish Bilingual posting at Building Service 32BJ Benefit Funds — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Dental Center Patient Registration Desk Clerk, Spanish Bilingual posting at Building Service 32BJ Benefit Funds — free, in seconds.
About the Role
The 32BJ Dental Center is seeking people-focused Dental Center Registration Desk Clerks to join their growing team. This role serves as the front-line interface of the Dental Center, assisting patients throughout the appointment process with efficiency and excellent customer service. Key functions include registration, scheduling, data entry, and administrative tasks related to patient care and operations.
Responsibilities
- Register Dental Center patients and qualify emergency patients using guidelines.
- Schedule, reschedule, and confirm appointments.
- Check patients in, verify demographics, and explain internal policies and benefits.
- Assist patients with benefit concerns and questions.
- Perform monthly patient outreach to members on the waitlist.
- Verify benefits eligibility and document in the Dental Practice Management system.
- Answer incoming calls regarding appointments, vendors, and patient inquiries.
- Check Delta Dental website for claims history and frequency limitations.
- Assist patients with administrative forms (HIPAA, Minor Consent, Records Release, etc.).
- Create and maintain patient accounts in the Dental Practice Management System and other required systems.
- Assist with additional projects and initiatives.
- Release patients from appointments and assist in releasing patient records upon authorized request.
- Scan and upload patient documents to their accounts.
- Troubleshoot daily clerical challenges efficiently.
- Maintain detailed knowledge of dental benefits in English and Spanish.
- Participate in Dental Center improvements for operational excellence.
- Document daily interactions in the Dental Practice Management system.
- Perform other duties as assigned by supervisors.
Requirements
- Ability to operate Electronic Dental Record and other telecommunication systems.
- Proficient in Microsoft Office applications, with a focus on Excel and Outlook.
- Demonstrated ability to manage multiple tasks and priorities efficiently in a fast-paced environment.
- Strong organizational skills and proven ability to prioritize tasks.
- Experienced in entering, updating, and maintaining data across various systems with precision and strong attention to detail.
- Proactive in identifying issues and implementing effective, practical solutions to improve processes and outcomes.
- High School Diploma, GED or equivalent experience.
- Employment experience with direct customer service exposure.
- Proficiency in English and Spanish languages is a must.
Skills
- Spanish fluency
- Customer service
- Data entry
- Administrative tasks
- Microsoft Office (Excel, Outlook)
- Electronic Dental Record operation
- Telecommunication systems
- Organizational skills
- Prioritization
- Attention to detail
- Problem-solving
- Verbal communication
- Written communication
- Interpersonal skills
Location
- Flatiron District in Manhattan
Work Type
- Full-time
- 35-hour work week
Experience Level
- Experience with direct customer service exposure
Education Level
- High School Diploma
- GED
- Equivalent experience
Salary/Compensations
- $2,000 annually based on required Spanish fluency
Benefits
- Competitive Salary
- Great work/life balance
- Comprehensive Health Package (medical, dental & vision coverage with no employee contribution to the premium)
- Pension Benefit (monthly employer contributions)
- Retirement Benefit (401K employer contributions)
- Professional Coverage/Reimbursement (Continuing Education reimbursement, malpractice coverage, uniform allowance)
- Paid Time Off (vacation, personal, CE & sick days)
- Federal Paid Holidays (Up to 11 days off with pay)
About the Company
- Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members.
- The Funds' mission is to make significant contributions to the lives of its members by providing high quality benefits and services.
- Core values include Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST).
- The Funds oversees and manages $9 billion of dollars in assets.
- For 2025 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights.
- Uses cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView.