Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Operations Training Program Manager role.

Rezi rewrites your resume against OneMain Financial's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Operations Training Program Manager posting at OneMain Financial — free, in seconds.

About the Role

The Operations Training Program Manager partners with the business and other learning teams to design, implement, and manage learning programs, with a focus on aiding TMs with skill development related to secured loan offers and acceptance rates.

Responsibilities

Strategically identify and launch learning programs that meet business needs through needs analysis, program strategy determination, and resource collaboration for program development.
Develop, implement, and manage an effective user forum to build open communications among users.
Manage day-to-day tasks and associated milestones within programs.
Assess and monitor training programs for continuous improvement opportunities and provide continuous support to business/learners for the greatest ROI.
Maintain programs in line with content management standards.
Deliver instructor-led sessions, both live and virtual components of programs managed, and additional facilitation as necessary.
Partner with the business and instructional design teams to create learner-centered programs utilizing a blended approach with emerging technology and supporting business strategic objectives and cultural needs.
Utilize all levels of evaluation and regularly seek customer feedback to assess learning effectiveness and customer satisfaction.
Develop targets and metrics to measure training program success and partner with Learning Metrics and Analytics team(s) to share results with Operations and facilitate ongoing improvements in key goals.
Develop strong customer relationships by responding to all customer requests and serve as the primary point of contact for program activities, status, and problem resolution.

Requirements

High School Diploma or GED equivalent.
Ability to obtain insurance licensing within 6 months of start date.
3+ years of experience in Financial Services.
Proficiency with Field Reporting, Microsoft PowerPoint, Excel, Word, and Power BI.
Deep understanding of branch business practices and ability to apply insights to training outcomes.
Ability to travel up to 25% including multiple overnights on occasion.
Demonstrated project management expertise, including the ability to plan, organize, and execute multiple initiatives simultaneously while ensuring timely delivery, stakeholder alignment, and adherence to quality standards.
Proven and sustained ability to achieve key Originations and Servicing targets, including rate of secured offer acceptance (Secured Rate) and Delinquency Target Attainment (DTA).
Proven ability to plan and manage multiple priorities concurrently with strong results/goal orientation.
Adaptable to changing priorities.
Ability to operate in a team environment as well as independently to complete work assignments using solid time management skills.
Strong research skills with an eye for quality and attention to detail while keeping strategy and broader objectives at the forefront.
Ability to influence without direct authority.
Excellent communication skills, both oral and written, as well as excellent listening skills.
Ability to communicate and interact with all levels of the organization including senior management.
Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy.

Skills

Field Reporting
Microsoft PowerPoint
Microsoft Excel
Microsoft Word
Power BI
Project Management
Time Management
Research
Communication
Listening

Location

Evansville, IN
London, KY
Tempe, AZ
Fort Mill, SC

Work Type

Full-time

Experience Level

3+ years of experience in Financial Services

Education Level

High School Diploma or GED equivalent

Benefits

Health and wellbeing options for team members and their dependents
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Continuing education
Bonus eligible
Paid time off
Paid volunteer time

About the Company

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans.
Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow.
Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company.
At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work.
Getting people to a better place has made us a better company for over a century.
There’s never been a better time to shine with OneMain.

Equal Opportunity

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer.
Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.