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About the Role
As a Customer Service (Biometric Enrollment) Specialist, you will welcome and assist individuals pursuing legal immigration to the United States at a USCIS Application Support Center. You will guide applicants through identity verification and biometric capture, providing patient and caring service. Amentum provides all required job training.
Responsibilities
- Complete biometrics registration for applicants seeking legal immigration to the United States.
- Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.
- Provide front-line customer service as representatives of Amentum and on behalf of the United States Government.
- Provide applicants with the highest level of customer service.
- Work with the public, display a cheerful and inviting demeanor, smile, and manage applicants with sensitivity, courtesy, and respect.
- Safeguard all areas where Personal Identifiable Information (PII) is vulnerable.
- Perform quality biometrics processing including capturing electronic fingerprints, photographs, and signatures within established program-wide processing times.
- Screen applicants entering the facility to ensure they have a valid appointment notice and identification.
- Utilize crowd control barriers to ensure a safe and organized entry into the facility.
- Visually inspect applicants and their belongings prior to allowing entry into the facility.
- Conduct periodic facility checks (both interior and exterior) and report any concerns to the Site Supervisor.
- Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary.
- Manage and complete administrative paperwork accurately, including tracking processing time, reconciliation of biometrics captured, maintaining a visitor control log, and signing off on facility checks.
Requirements
- Must be able to obtain and maintain facility credentials/authorization.
- US Citizenship is required for facility credentials/authorization at this work location.
- A High School Diploma or equivalent.
- Must be able to speak and write in English.
- Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks.
- Ability to hold and grasp applicant’s hands to obtain quality fingerprints.
- Ability to work in a high-paced environment with the public.
- Ability to type and use basic computer skills.
- Successful completion of the biometrics training and become certified within sixty days.
- Must meet availability requirements for on-call position (available Monday through Friday, 7:45 am to 4:15 pm).
Skills
- Customer service
- Biometric processing
- Crowd control
- Basic computer skills
- Ability to speak a foreign language (Desired)
Location
- USCIS Application Support Center office
Work Type
- Casual On-Call
- Overtime-eligible
Experience Level
- Entry Level
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $18.96 per hour
Benefits
- Retirement savings plan (401k)
- Employee Assistance Program (EAP)
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) matching
- Educational reimbursement
- Parental leave
- Employee stock purchase plan
- Tax-saving options
- Disability and life insurance
- Pet insurance
About the Company
- Amentum is proud to be an Equal Opportunity Employer.
Equal Opportunity
- Hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy, age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.