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About the Role
We are seeking a proactive, confident, and highly organised Business Support Manager to support two executive-led functions. This varied and influential role combines project coordination, governance, business planning, and executive support, ensuring priorities are delivered, governance processes run smoothly, and key initiatives remain on track. It offers a unique opportunity to be involved in shaping the future of First Bus.
Responsibilities
- Act as a trusted partner to senior leaders, supporting the delivery of strategic priorities and business initiatives.
- Coordinate governance, planning, and leadership activities across two executive-led functions.
- Lead the production of reporting, presentations, and executive documentation to support informed decision-making.
- Provide project management support across a varied portfolio of operational and strategic initiatives.
- Support budgeting, forecasting, and business planning processes.
- Drive continuous improvement, identifying opportunities to enhance processes and ways of working.
- Build strong relationships across the business, influencing stakeholders and coordinating activity to achieve shared goals.
- Anticipate upcoming priorities, risks, and challenges, ensuring actions are identified and addressed before they become issues.
- Spend time across our network, building relationships with teams and gaining first-hand insight into business priorities and opportunities.
Requirements
- Experience in project coordination, executive support, business management, or a similar role.
- Experience supporting senior leaders and managing competing priorities effectively.
- Strong governance, reporting, and organisational skills.
- Excellent stakeholder management and communication abilities, with the confidence to engage and influence at all levels of the business.
- Exceptional IT skills, with the ability to quickly learn new systems, tools, and ways of working.
- The ability to coordinate multiple projects and initiatives simultaneously while maintaining excellent attention to detail.
- Strong planning and problem-solving skills, with the ability to identify risks, remove obstacles, and keep priorities on track.
- A proactive, confident, and collaborative approach, with a genuine passion for working with people.
Skills
- Project coordination
- Executive support
- Business management
- Governance
- Reporting
- Organisational skills
- Stakeholder management
- Communication
- IT skills
- Planning
- Problem-solving
Location
- London
- Bristol
- UK-wide travel
Work Type
- Full-time
Benefits
- Simply Health & Smart Health for you and your dependents
- Cash back benefits across optical & dental
- Virtual GP appointments
- Mental health support
- Nutrition and fitness advice
- EAP provision offers 24hr, 365 days a year mental health support
- Platform with many discounts on high street brands and supermarkets
- Discounted train travel for you and your family after 6 months service
- Free bus pass
- Cycle to work scheme
- Up to 25 days holiday + bank holidays
- Pension scheme
- Chance to buy discounted First Group shares
About the Company
- First Bus is one of the UK's leading bus operators.
- We are a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles.
- We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient.
- We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.
Equal Opportunity
- Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are.
- We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people.
- We welcome applications from all.