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About the Role

Seeking a Senior Consumer Service Manager (CSM) to lead and support a team of approximately 41 union and non-union hourly major appliance repair technicians. This is a work-from-home position with frequent travel throughout the region.

Responsibilities

Effectively manages, coaches, and develops a dispersed workforce of 41 appliance repair technicians to ensure team objectives and goals are being carried out.
Motivates employees to meet daily targets by holding them accountable for performance and providing feedback.
Reviews metrics and customer feedback data to identify and create action plans to address performance opportunities.
Coaches employees on handling difficult conversations and complicated situations.
Conducts regularly recurring team meetings with employees.
Utilizes effective problem-solving and conflict-resolution skills.
Manages profits and losses for assigned areas.
Achieves Safety compliance program/training and focuses on Recordable Rates for workers comp.

Requirements

Candidates must be legally authorized to work in the United States at the time of hire and must be able to maintain such authorization without current or future employer or school sponsorship.
GE Appliances will not sponsor employment-based visas for this position now or in the future.
Bachelor’s Degree or seven years of equivalent work experience.
Minimum of seven years of work experience.
Minimum of two years of Supervisory experience of employees.
Experience managing a Profit and Loss center or similar.
Ability to travel up to 50%.
Ability to work out of a home office.
Excellent interpersonal, communication, teamwork, and facilitation skills.
Strong business acumen.
Primary residence should be within a commutable distance to the territories listed: Austin, Dallas, Oklahoma City.
Experience managing a remote workforce.
High level of personal accountability.
Proven track record of getting results and achieving goals.
Basic knowledge of Microsoft Office.
Previous GE Appliances Factory Service or other appliance service experience.
Supervisory experience of managing at least 20 or more employees.
Experience managing approximately $3 million in costs.

Skills

Interpersonal skills
Communication skills
Teamwork skills
Facilitation skills
Business acumen
Problem-solving skills
Conflict-resolution skills
Microsoft Office

Location

USA, Austin, TX
Remote - Dallas/Austin, TX

Work Type

Work-from-home
Remote

Experience Level

Senior
Seven years of work experience
Two years of Supervisory experience
Supervisory experience of managing at least 20 or more employees

Education Level

Bachelor’s Degree

About the Company

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way.
We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.
Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D).
This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization.
We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals.
When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

Equal Opportunity

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com