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About the Role

Kyndryl Vital is seeking creative, curious, and empathic systems thinkers to tackle complex problems within global critical systems. This role involves designing user experiences, translating requirements into hypotheses, conducting research, and developing tangible solutions. You will work closely with lead designers, clients, and cross-functional teams to deliver high-quality, usable experiences, with an increasing focus on designing human-AI interactions.

Responsibilities

Own significant parts of client design workstreams, from research and requirements through detailed design, visual design, prototyping, and delivery.
Collaborate with clients to understand their users and business needs.
Present work in design reviews.
Partner with engineering, data, and consulting teams to ensure cohesive experiences.
Use stakeholder and user feedback to iterate and refine solutions.
Map journeys and build service blueprints for human and AI actors.
Design human-in-the-loop hand-off moments and interaction patterns for agentic systems.
Prototype and test human/AI interactions with real users.
Develop a point of view on the appropriate use of automation.
Design dashboards, web and enterprise applications, design systems, and facilitate client-facing workshops.
Extend human-centered methods into the agentic era.
Design for accessibility, inclusion, and appropriate transparency in AI-driven features.
Use AI-powered design and research tools.

Requirements

Solid grounding in human-centered design methods and mindset.
Portfolio of client, enterprise, or product work.
Ability to design user flows, journeys, and interfaces that are easy to use and satisfying.
Ability to create journey maps and service blueprints for multi-actor systems, including AI agents.
Hands-on experience designing AI-driven features or agentic experiences.
Ability to plan and conduct generative and evaluative research and translate findings into design decisions.
Fluency in Figma or similar tools for creating prototypes from low to high fidelity.
Experience working directly with clients or business stakeholders.
Ability to present work and adjust approach based on feedback or constraints.
Ability to facilitate workshops and collaborative sessions.
Ability to explain design decisions clearly and persuasively.
Strong visual design craft, including typography, layout, color, hierarchy, and iconography.
Ability to produce polished, high-fidelity interfaces.
Experience working fluently within design systems and contributing to them.
Strong information design and visual communication skills.
Design for accessibility, inclusion, and appropriate transparency.
Use AI-powered design and research tools while maintaining quality and craft.

Skills

Human-Centered Design
Interaction Design
Journey and Service Design
Designing for AI
User Research
Prototyping
Client Collaboration
Co-Creation and Storytelling
Visual Design
Responsible Design
Figma

Location

Work Type

Full-time

Experience Level

Senior Associate
3–5 years of experience in experience design or a related field (preferred)

Benefits

Benefits that give you choice, reflect the diversity of our employees and support you and your family.
Employee learning programs with access to certifications (Microsoft, Google, Amazon, Skillsoft, and many more).
Company-wide volunteering and giving platform.

About the Company

Kyndryl is the world’s largest technical services company, with 70,000 employees operating in over 60 countries and serving 75% of the Fortune 100.
Kyndryl designs, builds, manages and modernizes mission-critical technology systems.
Kyndryl provides advisory, implementation, and managed services to de-risk and support digital transformations.
Kyndryl is one of the Top 100 Global Most Loved Workplaces®.
Kyndryl Vital is a global network of designers, engineers, writers, researchers, and strategists focused on helping customers make sense of complexity and co-create intelligent experience ecosystems.
Kyndryl believes the next evolution of experience will emerge from the artful blending of behavioral insight and business intelligence into elegantly simple, deeply human moments.
Kyndryl invests heavily in employee success.

Equal Opportunity

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are.
Kyndryl welcomes people of all cultures, backgrounds, and experiences.
Kyndryl Inclusion Networks help create a workplace where all Kyndryls can find and provide support and advice.
Kyndryl gives employees the ability to bring their whole self to work, individually and collectively, and support the activation of our equitable culture.