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About the Role
Mastercard is seeking a highly organised, commercially minded Manager to help execute the SME Europe strategy. This role will act as a central coordination and enablement point, creating a consistent operating rhythm, clear management information, scalable sales enablement, and effective engagement across European markets.
Responsibilities
- Run the SME Europe operating rhythm, including leadership updates, business reviews, forums, divisional reviews and QBRs.
- Own executive reporting across performance, pipeline, financials, risks, dependencies and strategic asks.
- Coordinate execution of SME priorities across markets, divisions and functions, ensuring follow-through on key actions.
- Drive sales enablement through training, best-practice sharing, case studies, demos and reusable customer materials.
- Maintain SME knowledge resources, ensuring the SME Hub and related content remain current, accessible and scalable.
- Improve Salesforce and pipeline discipline by strengthening data quality, reporting consistency and opportunity visibility.
- Support divisional engagement, customer workshops, events and RFPs by helping teams leverage existing SME insights and materials.
- Partner with Marketing, Communications, Sales, Product and divisional teams to amplify priorities, reduce duplication and accelerate execution.
Requirements
- Experience in business management, strategy execution, sales enablement, programme management or a similar cross-functional role, ideally in payments, financial services, technology or a complex international organisation.
- Strong commercial acumen, with the ability to connect strategy, pipeline, customer activity and business outcomes.
- Able to influence senior leaders and geographically dispersed, cross-functional teams without direct authority.
- Strong analytical, problem-solving and storytelling skills, translating data into clear recommendations.
- Excellent executive communication skills and experience creating concise, high-quality senior materials.
- Highly organised and execution-focused, comfortable managing recurring deliverables, competing priorities and ad-hoc requests.
- Experience developing sales enablement, training, knowledge-management or customer-facing content would be advantageous.
- Knowledge of SMEs, payments, commercial solutions or B2B financial services would be beneficial.
- Connect priorities to practical execution and measurable outcomes.
- Turn performance, pipeline and market data into actionable insights.
- Focus activity on customer, sales and business value.
- Build alignment and drive action across senior stakeholders and teams.
- Simplify complexity into clear, executive-ready narratives.
- Bring structure, pace and accountability to competing priorities.
- Act as a trusted connector across SME Europe.
- Simplify, standardise and scale ways of working.
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Skills
- Business Management
- Strategy Execution
- Sales Enablement
- Programme Management
- Payments
- Financial Services
- Technology
- Commercial Acumen
- Analytical Skills
- Problem-Solving
- Storytelling
- Executive Communication
- Organisation
- Execution Focus
- Knowledge Management
- Salesforce
- Reporting
- Collaboration
- Continuous Improvement
Location
- Europe
Work Type
- Full-time
Experience Level
- Manager
About the Company
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
- Mastercard is a global technology company in payments, connecting and powering an inclusive digital economy by making transactions safe, simple, smart and accessible for people, businesses, financial institutions and governments.
- With reach across more than 210 countries and territories, Mastercard uses secure data, networks and partnerships to help unlock sustainable, inclusive growth.
- Mastercard’s Commercial & New Payment Flows business focuses on digitising and scaling new payment flows, including B2B transactions.
- Within this, SME Europe drives differentiated propositions for small and medium businesses through partnerships, data-driven sales, customer engagement and new distribution channels such as wholesalers, ISVs and payment facilitators.
- SME is a strategic growth priority, helping underserved businesses simplify acceptance and supplier payments, improve cash flow, accelerate digital transformation and access stronger partnerships across banks, fintechs and platforms.