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About the Role
Manage high-exposure, complex mass tort litigation claims, including sexual abuse and molestation, social media/AI/video game addiction, pollution/environmental, toxic chemical exposures, multi-claimant product exposures, talc, PFAS/AFFF, and other claims affecting multiple policy periods. This individual contributor role requires independent judgment to evaluate coverage, develop resolution strategies, and coordinate claim resolution activities in accordance with company protocols.
Responsibilities
- Manage an inventory of complex commercial litigation claims requiring technical expertise, independent judgement and proactive claim handling.
- Analyze policy language and coverage obligations and prepare written coverage determinations.
- Develop, own, and execute claim resolution strategies, including risk transfer, settlement negotiations, and all aspects of litigation management.
- Collaborate with internal and external business partners to move claims to closure.
- Ensure exceptional customer service through proactive claim management and professional, effective communication with insureds, claimants, and business partners.
- Provide timely updates and respond promptly to inquiries and requests for information.
- Set and manage timely, adequate reserves considering coverage, liability, and damages.
- Keep leadership informed of significant risks and losses through exposure evaluations, loss summaries, and presentations of claim status and resolution strategy.
- Maintain subject matter expertise and ensure compliance with applicable state and/or regulatory requirements.
Requirements
- Thorough knowledge of commercial insurance products, policy language, coverage, and claim practices.
- Experience interpreting general liability policies and evaluating coverage issues, including issues involving the number of occurrences, trigger, and allocation.
- Demonstrated ability to negotiate complex settlements.
- Strong communication and presentation skills both verbal and written, including the ability to communicate business and technical information clearly.
- Strong analytical, investigative and critical thinking skills, with the ability to make sound business decisions and resolve ambiguous or challenging issues.
- Strong work ethic with demonstrated time management, organizational skills, sound judgment, and an ability to work independently.
- Ability to prioritize a complex inventory and adapt to shifting demands while maintaining timely, thorough claim analysis and proactive resolution planning.
- Knowledge of Microsoft Office Suite and ability to learn business-related software.
- Ability to value and implement diverse opinions and ideas.
- Negotiation experience, including mediations.
- Abuse, product liability, pollution, and/or high severity general liability claims experience strongly preferred.
Skills
- Technical expertise
- Negotiation skills
- Communication
- Customer service
- Claim management
- Microsoft Office Suite
Location
- All CNA office locations
- Chicago, IL
- Glastonbury, CT
- New York City, NY
- Princeton/Warren, NJ
- Los Angeles, CA
Work Type
- Hybrid
Experience Level
- Minimum six years of relevant claims or legal experience
Education Level
- JD or Bachelor's Degree with relevant experience in a Claims organization or legal capacity
- Insurance Adjuster License
Salary/Compensations
- $72,000 to $141,000 annually
Benefits
- Comprehensive and competitive benefits package
About the Company
- At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
- CNA utilizes AI-enabled technology during the recruiting process.
- CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process.
Equal Opportunity
- To request an accommodation, please contact leaveadministration@cna.com