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About the Role
The Clinical Manager will oversee the daily management, operations, and implementation of CDI’s clinical SNAP® child and parent programs, ensuring efficient, effective, and high-quality therapeutic programming. This role involves leading and supervising a team, providing clinical excellence, and contributing to program innovation. The ideal candidate will have strong clinical acumen, experience with evidence-based interventions, and a commitment to client-level measurement-based care.
Responsibilities
- Provide clinical supervision to clinical staff applying current best practices.
- Ensure clinical practices are evidence-based, meet ethical and professional standards, are family-centred, and align with the agency's mission.
- Maintain current knowledge of relevant clinical practices and theoretical models.
- Ensure quality services in accordance with sound clinical management practices, policies, the Collective Agreement, and agency supervision approach.
- Manage program operations of clinical programs under their supervision.
- Ensure adherence to standards of CYFSA legislation, Health & Safety legislation, Accreditation standards, and regulatory professional standards.
- Manage budget, expenses, and assigned financial resources for clinical programs.
- Develop, improve, and ensure compliance with Standard Operating Procedures (SOPs) and regulatory guidelines.
- Manage staff workloads to maximize effectiveness and utilization while maintaining quality client services.
- Monitor volume of service delivery (service targets, KPIs) to identify areas of efficiency.
- Organize program staff scheduling and coverage for service delivery.
- Participate in program development planning and continuous quality improvement.
- Evaluate service delivery practices and outcomes on an ongoing basis.
- Identify the need for updating or adapting new treatment approaches aligned with emergent clinical best practices.
- Utilize analysis of program evaluation and Measurement Based Care (MBC) outcomes to identify and implement evidence-informed service innovation.
- Facilitate processes to support high completion rates of clinical measures.
- Contribute to the design and rollout of clinical programs, new processes, and new technologies.
- Co-lead recruitment, hiring, training, and onboarding of program staff in collaboration with HR.
- Evaluate and review performance strengths and issues against benchmarks and KPIs with assigned staff.
- Mentor and coach program staff throughout their career at CDI.
- Establish professional development plans for program service staff.
- Provide performance management to program service staff (goal setting, evaluation, feedback, development opportunities).
- Work collaboratively with the Clinical Managers group to ensure overall coordination and effective agency operations.
- Assist with achieving funding through proposals and partnerships in collaboration with Clinical Leadership and the Fund Development team.
- Perform other assigned duties in the interests of the organization.
Requirements
- Previous supervisory experience is required.
- Demonstrated experience in quality improvement and program innovation is required.
- Previous experience with evidence-based interventions at a practice level is essential.
- Experience using outcome-informed practice tools with the use of data is essential.
- Candidates must embrace and model IDEA principles.
- Master’s degree in social work, or a related discipline, from an accredited educational institution.
- Registration with a professional college (College of Social Workers, Psychotherapists) with membership in good standing.
- Minimum of 5 years’ experience providing clinical supervision in a clinical setting.
- Extensive clinical practice experience in children’s mental health sector working with children & youth (6-18 yrs), families, and groups.
- Advanced level clinical knowledge and experience in relevant theoretical approaches (e.g. CBT, TF-CBT, Systems Theory, trauma informed practice, attachment theory, etc.) applied in therapeutic practice.
- Understanding of PHIPA (privacy/ethical standards) and other relevant legislation.
Skills
- Clinical Supervision
- Treatment Planning
- Crisis Intervention & Case Management
- Family-Centered Therapy
- Measurement Based Care
- Program Adaptation & Innovation
- Regulatory Knowledge
- Risk Management
- Time Management
- Policy Development
- Program Development & Quality Improvement
- Training & Development
- Leadership
- Conflict Resolution
- Problem-Solving
- Decision Making
- Emotional Intelligence
- Cultural Competence
- Communication
- Team Building
- Change Enablement
- Clinical Documentation
- Data Analysis
- Program Evaluation
- Interpersonal Skills
- Community Outreach
Location
- CDI’s St. Clair site, located at 46 St. Clair Gardens, Toronto
- Attendance at other program delivery sites is required.
Work Type
- Full-time
Experience Level
- Minimum of 5 years’ experience providing clinical supervision in a clinical setting
- Extensive clinical practice experience in children’s mental health sector working with children & youth (6-18 yrs), families, and groups
Education Level
- Master’s degree in social work, or a related discipline, from an accredited educational institution.
- Registration with a professional college (College of Social Workers, Psychotherapists) with membership in good standing.
Salary/Compensations
- $94,000 - $111,000
Benefits
- Comprehensive benefits
- Full health and well-being benefits
- Flexible hours in a planned program environment
- A focus on cross-disciplinary collaboration and knowledge sharing
- Ongoing paid professional development opportunities and certifications.
About the Company
- Children are at the front and centre of what we do; they are the foundation of our purpose and the basis for our evidence-driven strategy.
- Our mission is to transform the lives of children, youth and their families by developing and delivering innovative, research-based mental health and early learning programs.
- At the Child Development Institute (CDI), we are passionate about helping our communities' most vulnerable members and their caregivers.
- Recognized as a leader and model for measurement-based impact, we are client-centred, family-centred, and data-informed.
- We are a place where professionals grounded in mental health, care, and well-being of infants, children and youth, come together in collaboration, learning and inclusion.
- As a multiservice organization delivering social, emotional, and behavioural counselling services, early childhood education, learning disabilities and mental health services, and family violence services, we address the whole person from when they begin their life.
- Every child and family that reaches out to us is unique, and we value and embrace their individuality.
- We deliver the tailored support and tools they need to build life-long skills, positive mental health, and resilience.
- Fostering positive transformations in mental health for over a century, CDI is a world-class leader trusted in helping children, youth and families through a wide range of evidence-informed services to build lasting change.
- At CDI, we prioritize the mental well-being and work-life balance of our teams.
- We acknowledge the reality of the emotionally demanding work each of us puts in every day.
- We strive to create a collaborative, diverse, inclusive, and equitable space where creativity flourish.
Equal Opportunity
- CDI is firmly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, Indigenous People of North America and the world, persons with disabilities, 2SLGBTQIA+ persons, and those who may contribute to the further diversification of ideas.
- We are committed to providing equitable opportunities in employment and to providing a workplace which is free from discrimination and harassment.
- We are equally committed to providing an inclusive and accessible workplace.
- If you require accommodations, please reach out to us at careers@childdevelop.ca.