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About the Role
The Vanderlande IT Support team is responsible for the maintenance and optimization of the baggage handling system (High Level Controls). You will be located at Heathrow working 5 days a week and on call with wider support teams to make a positive difference for our customers in a challenging environment.
Responsibilities
- Work closely with other suppliers to deliver an effective process to maintain multiple platforms and business critical systems with vulnerability management, patching, and configurations.
- Provide regular reporting to numerous stakeholders and collaborate with other business partners.
- Be part of the service team organization to deliver Baggage Handling System (BHS) support and patch management/updates.
- Liaise with project teams and architects to understand roadmaps for managing obsolescence.
- Perform threat monitoring using customer tools.
- Coordinate with supplier organizations at the customer site and internal Vanderlande departments for scheduling updates.
- Be responsible for Incident Management and contribute to the IT & OT teams’ response and escalation.
- Provide Vulnerability Management on Baggage Systems (OT and IT) including tools to provide compliancy for our customer.
- Involve with cyber teams on the customer site in daily operational meetings and topic discussions and forums to influence best practices.
- Actively contribute to customer IT policies and ensure details are shared with the Vanderlande user community/stakeholders for compliance.
- Represent Vanderlande when engaging with customers and other suppliers to deliver a highly visible IT Specialist Baggage System support service.
- Assure access control using Heathrow applications/processes.
- Prepare access request information before submission to HAL IT for approval.
- Produce detailed technical reports about security incidents and monthly performance reporting.
Requirements
- Linux admin experience (ideally SUSE).
- Microsoft Server operating system experience essential.
- Experience with application testing.
- Familiar with working on a VMware environment.
- Experience with Cyber activities of compliance (OS patching and application updates).
- Backup tooling experience (Idera and Veeam desirable).
- Awareness of Cyber topics – vulnerabilities, patching practices, security methodology.
- Experience of Baggage Handling/Airport Systems will be beneficial but not essential as training will be provided.
Skills
- SUSE Linux
- Oracle
- Microsoft Operating Systems
- HP hardware
- Vulnerability Management
- Patching
- Configuration
- Incident Management
- Cybersecurity
- Access Control
- Reporting
- VMware
- Idera
- Veeam
Location
- London - Heathrow Airport, Terminal 5
Work Type
- Permanent
- Onsite
Experience Level
- Senior
Benefits
- 28 days annual leave (excluding public holidays)
- Aviva Medical Cover
- YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
- A challenging work environment with lots of opportunities of career progression.
- Cycle to work scheme
- Yellow Nest is a salary exchange scheme that reduces childcare costs for parents and employers
- Pension with Aviva
- Access to Achievers an award-winning recognition platform that inspires to recognise your coworkers Where points are awarded that can be exchanged for a range of goods and discounts.
About the Company
- Vanderlande is an equal opportunity/affirmative action employer.
Equal Opportunity
- Qualified applicants will be considered without regards to race, religion, colour, national origin, gender, sexual orientation, age marital status or disability status.
- If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.