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About the Role
The Administrative Assistant supports the daily operations of the Academics West Brooklyn location, serving as the first point of contact for students, families, staff, and visitors. This role involves managing the front desk, tracking attendance, fielding phone calls, and providing general office operations support.
Responsibilities
- Serve as the first point of contact for students, families, staff, and visitors, providing a warm and professional welcome.
- Manage visitor sign-in and sign-out procedures in accordance with school safety protocols.
- Support student arrival and dismissal procedures at the front desk.
- Receive and distribute mail, deliveries, and packages.
- Maintain a clean, organized, and welcoming reception area.
- Notify appropriate staff promptly of visitor arrivals, scheduled appointments, and any concerns at the front desk.
- Record and track daily student attendance, including absences, late arrivals, and early dismissals.
- Communicate with families regarding absences and lateness in accordance with school policy.
- Notify relevant administrative, academic, and clinical staff of attendance concerns or patterns in a timely manner.
- Answer and direct incoming phone calls in a courteous and professional manner.
- Take accurate messages and route them to the appropriate staff member promptly.
- Respond to general inquiries from families, referral sources, and the public, directing admissions and other specialized questions to the appropriate department.
- Monitor and manage the front desk email inbox and voicemail.
- Maintain confidentiality of student, family, and school information at all times.
- Support administrative staff with the daily operations of the Brooklyn location.
- Assist with scheduling meetings, appointments, school tours, and events.
- Prepare, copy, and distribute documents, forms, and school communications.
- Assist with data entry, filing, and maintaining organized records.
- Support the coordination of school-wide events and community activities as needed.
- Perform other administrative duties as assigned.
- Monitor and maintain inventory of office supplies and submit orders as approved.
- Ensure office equipment (e.g., printers, copiers, phones) is functioning and report maintenance or facility issues to the appropriate staff.
- Keep common office areas organized and orderly.
- Follow and support school safety, emergency, and operational procedures.
Requirements
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Prior experience in an administrative, reception, or front desk role, preferably in a school setting.
- Excellent interpersonal and verbal communication skills, with a warm and professional demeanor.
- Strong organizational skills and attention to detail.
- Ability to multitask and remain calm in a fast-paced environment.
- Interest in working with children and adolescents with social-emotional and/or learning needs is a plus.
Skills
- Proficiency in Microsoft Office (Outlook, Word, Excel)
Location
- Brooklyn
Work Type
- Onsite
- Full-time
Education Level
- High school diploma or equivalent
- Associate degree preferred
- Bachelor’s degree preferred
Benefits
- Great work environment
- 401(k)
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
About the Company
- Academics West is an accredited K–12 high support, college-preparatory school that provides a flexible and supportive learning environment and therapeutic milieu for students who exhibit social-emotional challenges and/or learning differences.
- Clinically Informed Academics® (CIA) is an approach infused throughout our curriculum that considers the whole student to formulate effective, individualized learning strategies.
- This approach combines clinical knowledge with academic interventions to help students improve beyond what traditional methods can achieve.